Content Reviewer - Senior Process Associate - Italian - On Site Krakow

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Content Reviewer - Senior Process Associate - Italian - On Site Krakow!

In this job, you will be responsible for keeping the digital streets safe for our communities across the world!

Responsibilities

• Understand and remain up to date with content policies and guidelines shared by the customer

• Analyze online videos, social media, web page and advertising content for compliance

• Examine the content which could be in text, image, audio, video or another format daily

• Identify content that is not in compliance with requirements and flag for action

• Give feedback for policies/tools/processes improvements

• Gain sound knowledge of adjacent and cross policies and not just limit to the policy assigned to

• Train other team members regarding the daily tasks whenever urgent and requested by the manager

• Perform tasks requested by the manager to ensure KPI's and all performance metrics are met

• Uphold positive working environment in all internal/external interactions

• Willingness to learn and work on a dynamic project

Important: Operations teams will function based on the schedule committed with the client (differences may appear at the start and end hour, break length, bank holidays, occasional work-related travelling) This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.

Qualifications

• Proficient level of Italian min B2

• Very good level of English min B2

• Previous experience in content moderation would be an asset

• High School Degree
Preferred qualifications

• Trust & Safety Experience - preferably content labelling and/or moderation

• Neutral mind-set to digital content that needs classification & policy review

• Strong emotional intelligence and resilience

• Accurate and critical work attitude

What can we offer?

• Attractive salary;

• Stable job offers - employment contract

• Work in a multicultural and diverse environment with employees from over 30 countries

• Free access to our award-winning learning platform

• Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy

As an Equal Opportunity Employer - we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate's absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

Kindly please see our Privacy Notice for Employment Candidates:

http://www.genpact.com/about-us/privacy-notice-for-employment-candidates

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.