Community Support specialist for hotel and ledger (Italian Native)

Imagine this.
You start your day in a sunny office in Valencia. You speak Italian. You're the first point of contact for guests, handling reservations and inquiries with a smile and making every interaction personal and memorable. No scripts. No cold leads. Just genuine conversations that turn guests into raving fans. Welcome to weWow

Your next chapter starts here
At weWow, you'll work in an international scale-up environment with strong European brands. For this role, you'll be the Community Advising Specialist: providing exceptional guest support, handling individual reservations, and contributing to both guest satisfaction and commercial success across multiple locations.

What will you actually do?

• Deliver outstanding guest support via phone, email, chat, and social channels
• Handle individual reservations and related inquiries for all locations and product offerings
• Execute daily Service Hub tasks following SOPs and checklists to ensure accuracy and consistency
• Manage guest requests, reservations, and administrative processes while maintaining compliance with privacy standards
• Use key systems like Mews (PMS), Salesforce Service Cloud, and other platforms, integrating AI tools to enhance efficiency and personalization
• Provide clear, friendly, and informed advice to guests about services, products, and experiences
• Collaborate with team members to ensure a seamless, connected guest journey
• Contribute to both guest satisfaction and commercial performance

This role suits you if you...

• Are fluent in Italian
• Have 0-2 years of relevant experience
• Are service-oriented, friendly, and solution-focused
• Are tech-savvy and comfortable learning new tools to enhance efficiency and personalization
• Pay attention to detail while maintaining a personal, professional touch
• Thrive in a fast-paced, guest-first environment

Why this is more fun than other guest support roles

• You get to genuinely make guests feel valued and cared for
• Every interaction matters and contributes to a seamless guest journey
• You're trusted with individual reservations and inquiries, making a real impact
• You work closely with dynamic, international teams

What we offer ♥

• Competitive salary
• Breakfast & lunch at the office
• Spanish health insurance
• Free Spanish lessons
• Growth opportunities within weWow
• Monthly events, sports & socials
• Relocation support to settle in Valencia
• And most importantly: an international work environment where you'll quickly feel at home