Community advising specialist for hotel and ledger (Italian Native)

Imagine this.
You start your day in a sunny office in Valencia. You speak Italian. You're the go-to person for group bookings, making sure every guest has a seamless, memorable experience. No scripts. No cold leads. Just genuine conversations that turn first-time visitors into loyal community members. Welcome to weWow

Your next chapter starts here
At weWow, you'll work in an international scale-up environment with strong European brands. For this role, you'll be the Community Advising Specialist: managing group reservations, advising on experiences, and spotting opportunities to create value for both guests and the business.

What will you actually do?

• Handle group reservation requests for B2B and B2C clients across multiple locations
• Negotiate pricing, confirm bookings, and ensure all details are accurate
• Advise guests on the full range of services and experiences, tailoring recommendations to their needs
• Identify commercial opportunities through upselling and cross-selling
• Execute Service Hub tasks according to SOPs and checklists for consistent quality
• Manage financial processes including sending, verifying, and raising invoices
• Share complete arrival information with local teams to ensure seamless experiences
• Use systems like Mews, Event Temple, and Salesforce Service Cloud, leveraging AI tools to work smarter and personalize interactions
• Participate in regular commercial and revenue meetings to review performance and pipeline

This role suits you if you...

• Are fluent in Italian
• Have 1-3 years of relevant experience
• Are commercially minded and detail-oriented
• Thrive in a fast-paced, multi-location environment
• Enjoy advising, selling, and coordinating with a guest-first mindset
• Are tech-savvy and comfortable learning new tools to enhance efficiency and personalization

Why this is more fun than other customer service roles

• You get to genuinely make guests feel valued and cared for
• Every interaction has impact, turning visitors into loyal community members
• You're trusted with complex bookings and commercial opportunities
• You work closely with dynamic teams across multiple locations

What we offer ♥

• Competitive salary with bonus opportunity
• Breakfast & lunch at the office
• Spanish health insurance
• Free Spanish lessons
• Growth opportunities within weWow
• Monthly events, sports & socials
• Relocation support to settle in Valencia
• And most importantly: an international work environment where you'll quickly feel at home