Collector - Italian Speaker

Job Description

Do you have confidence when discussing late payments? Are you able to put your point across clearly and concisely? You have a primary focus within this role, it's to collect any monies owed to our business. This will need to be handled in a sensitive manner and with the skills required.

We need a quick learner with the desire to deliver exceptional service levels, with an eye for detail and who has the ability to think and act independently!

Our European Service Centre office based in Swords Dublin offers a bright, modern and friendly atmosphere. We are currently looking for an Italian speaking Collections Agent to join the Credit team.

The role: Taking the wheel at Hertz

As an Italianspeaking Collections Agent, you will reduce & control the amount of overdue invoices in the portfolio of accounts assigned as well as to provide service excellence to customers by handling account queries regarding rental charges.

• Work portfolio of outstanding damage invoices.
• Achieve the target set (30+ & 120+ receivables) to ensure maximum bonus allocation.
• Maintain SLA on customer contact (number of queries closed per hour and turnaround time
• Use the BP (Business Planning) Server to stay up to date in terms of portfolio statistics and collection performance as well as for reporting on exceeded credit limits & unapplied cash (on account payments).
• Recommend suspensions, re-activations and referrals so as to ensure bad debt exposure is kept to a minimum.
• Investigate and resolve incoming customer queries and complaints to ensure customer satisfaction and no outstanding customer issues are left unattended

Your skills: What you'll need for a great journey

• Fluency in Italian and English essential
• Previous Credit Collections or Accounts Receivable experience is an advantage
• Knowledge of Word and Excel is required
• Good level of communication (Capacity to deal with Management levels and Customers Management) and technical focus
• Good level of analytical skills (be able to create clear and effective reports)
• Decision making (Capacity to handle conflicting interests between collecting and refunding a charge)
• Highly Customer service oriented with adherence to established guidelines and procedures
• Highly organised with the ability to prioritise.

Your benefits: Fuelling your journey

• 40% off any standard Hertz Rental in Corporate countries.
• Hybrid/flexible working arrangements
• 22 days holidays on hire rising to 27 days with service.
• Occupational Pension Scheme with up to 5% company matched contribution.
• Life Cover payable at 4 times base salary.
• Profit Share Scheme
• Employee Friends & Family rental discount (40% discount for employee & partner; 30% discount for up to 8 additional family/friends)
• Tuition support plus access to compressive online learning platform
• 10 days paid study leave & paid exam leave where exams fall during work hours.
• Income protection for long term illness
• Professional membership fees paid in full annually where membership relates directly to role.
• Bike to Work & Travel Pass schemes.
• Free onsite gym with personal training available as well as daily fitness classes
• Employee Assistance Programme for employees and family
• Onsite Occupational Health support
• Discounted Microsoft at Home plan
• Christmas savings scheme
• Subsidised staff restaurant with library & games area, self-catering facilities also available
• Free parking

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.