Collections Specialist with Italian

At Diversey - A Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals for Food & Beverage industry.

Collections Analyst with Italian

Role Overview:

The Collection Analyst with Italian will manage Credit & Collections resources to optimize cash flow and oversee the collection of delinquent accounts. This role involves interacting with clients via email and phone, implementing collections policies, and collaborating with business leaders to enhance processes and systems.

Key Responsibilities:

• Manage an assigned portfolio for collections activities via email and phone, utilizing web-based tools.
• Understand the End-to-End Order to Cash process and clients' business operations.
• Oversee collection of delinquent accounts, arrange payment plans, and make recommendations for involving collection agencies or legal action.
• Implement and enforce collections policies and procedures.
• Identify and drive improvements in processes and systems.
• Collaborate with business unit and functional leaders.
• Manage complex situations through the escalation matrix.

Requirements:

• Excellent command of Italian (C1 or C2) and good level in English.
• SAP knowledge
• Collection experience
• Strong customer service orientation.
• Exceptional communication and organizational skills.
• Ability to multitask and work under pressure.
• Excel skills
• Openness to work in a hybrid mode from office in Bucharest (3 days in the office)

Qualifications:

• Proven experience in collections/accounts receivable management.
• Knowledge of the Order to Cash process.
• Strong planning and problem-solving abilities.

Profile:

• Customer-focused with a drive for results.
• Good negotiation skills
• Skilled in influencing and listening, with effective priority setting and planning.
• Adept at functional and technical skills with strong business acumen.
• Capable of maintaining confidentiality and adhering to internal rules and safety regulations.

Benefits:

• Meal Vouchers (30 ron per each working day)
• Life Insurance
• Private Medical Care
• Holiday Allowance
• Christmas and Easter Bonus
• Extra vacation days (Birthdays and 1 additional day added every year of employment)
• Annual Bonus (Target based)

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

At Solenis our greatest asset are our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.