Collections Associate - Italian Speaker

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com

We are guided by our five core values, that shape the way we work, every day: Improve Care, Deliver Results, Grow Together, Own It and Do What's Right.

Key Responsibilities:

• Contact our external customers and follow-up all aged receivables via call, email and using the collections tool;
• Reduce payment cycle and to ensure the customers respect the payment terms agreed;
• Issue reminders in accordance with ConvaTec policies and procedures;
• Work with the Collections Team Lead to pro-actively manage customer accounts as required by the SLA's;
• Respond to general queries from customers regarding payments;
• Research and verify receipt of payments and investigate residuals (shortpayments or overpayment);
• Notify the Collections Team Lead regarding cash flow problems or unresponsive customers;
• Identify and process refund requests;
• Identify and process write-off requests;
• Negotiate and implement payment arrangement plans for delinquent customers in accordance with the ConvaTec GOA;
• Prepare trackers and assist with starting legal procedures;
• Receive notification of customer bankruptcy, verify obtained information and alert the Collections Team Lead for further escalation;Properly document the outcome of any contact with the customer in the collections tool to ensure audit trail and customer relations;
• Participate in review calls as needed;
• Flag and required updates ConvaTec policies and work instructions and send to the Collections Team Lead and the Global Process owner for approval.

Skills & Experience:

• Experience in Collections, preferably;
• Practical knowledge of SAP, in transactions used by collections;
• Good knowledge of Excel (pivot tables, graphs, formulas, etc.);
• Knowing Power BI is a plus.

Soft Skills:

• Good communication skills;
• Autonomous, ready to take initiative and results oriented;
• Continuous Improvement mind-set;
• Good customer experience skills;
• Team player.

Qualifications/Education:

• University Degree preferred (not mandatory);
• Finance qualification preferred.

Languages:

• English: Speaking /Writing/Reading - C1/C2;
• Italian or German: Speaking /Writing/Reading - C1/C2.

Working Conditions:

• Hybrid work model.

Our progress will give you countless opportunities to move forward too. Seek out new challenges, and you'll find them. Stretch your thinking, and you'll find new ways to make an impact. And if you embrace the opportunity to drive your own growth, you could go further, and achieve more, than ever before.

This is a big step forward.

This is work that'll move you.

#LI-SF1

#LI-Hybrid

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at careers@Convatec.com.

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!