Collections Associate - Italian Speaker

About Convatec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit http://www.convatecgroup.com

Position Overview:

Maintain a high level of customer experience and contribute to the Cash Flow target of our Group. Reduce receivables in the open balances and improve the payment behavior of our customers.

Key Responsibilities:

• Contact our external customers and follow-up all aged receivables via call, email and using the collections tool
• Reduce payment cycle and to ensure the customers respect the payment terms agreed
• Issue reminders in accordance with ConvaTec policies and procedures
• Work with the Collections Team Lead to pro-actively manage customer accounts as required by the SLA's
• Respond to general queries from customers regarding payments
• Research and verify receipt of payments and investigate residuals (shortpayments or overpayment)
• Notify the Collections Team Lead regarding cash flow problems or unresponsive customers
• Identify and process refund requests
• Identify and process write-off requests
• Negotiate and implement payment arrangement plans for delinquent customers in accordance with the ConvaTec GOA
• Prepare trackers and assist with starting legal procedures
• Receive notification of customer bankruptcy, verify obtained information and alert the Collections Team Lead for further escalation;Properly document the outcome of any contact with the customer in the collections tool to ensure audit trail and customer relations
• Participate in review calls as needed
• Flag and required updates ConvaTec policies and work instructions and send to the Collections Team Lead and the Global Process owner for approval

Skills & Experience:

• Experience in Collections, preferably
• Practical knowledge of SAP, in transactions used by collections
• Good knowledge of Excel (pivot tables, graphs, formulas, etc.)
• Knowing Power BI is a plus

Soft Skills:

• Good communication skills
• Autonomous, ready to take initiative and results oriented
• Continuous Improvement mind-set
• Good customer experience skills
• Team player

Qualifications/Education:

• University Degree preferred
• Finance qualification preferred

Languages

• English: C1/C2
• Italian: C1/C2
• Other Language is a plus

Working Conditions

Hybrid work model: 1 day per week in the office.

Ready to join us?

At Convatec we're pioneering trusted medical solutions to improve the lives we touch. If you're ready to make a real impact, apply today and help us bring our Forever Caring promise to life.

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#LI-Hybrid

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Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

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