Clients Specialist - Italian Speaking

About BizAway

Here at BizAway, we Deliver the Future of Travel. 😎

We are a solid international company with strong ambitions and great expertise. With a focus on
sustainability 🌱, on a daily basis we support companies enabling them to improve their travel
management through our constantly evolving services and solutions, always characterized by our
tech attitude and smart and innovative processes. 🚀

We know that success comes from People and deserves to be recognized.👫Proactivity and
Reliability, Kindful collaboration and communication are the core values of our Solution Culture.
If you like challenges and would love to be part of one of the fastest growing B2B scale-up then
BizAway is the company you have been looking for. 🤩

We are looking for

We are looking for motivated and proactive Italian speaking Clients Specialists (m/f/d) to join our Customer Success team in Barcelona.

You will own a shared portfolio of BizAway's smaller clients using a scalable, digital-first approach. Together with your teammates, you will ensure that more than 800 clients are onboarded successfully, adopt the platform, renew their contracts, and expand their usage.

Your role in BizAway

As a Small Clients Specialist, you will:
• Support clients through onboarding, ramp-up, renewal, and upsell processes at scale
• Engage clients via email campaigns, webinars, group trainings, and digital playbooks to ensure adoption
• Proactively identify clients at risk of non-renewal and take steps to retain them
• Spot upsell opportunities and route them into structured plays (e.g. additional departments, new features)
• Use dashboards and Salesforce to monitor client health and ensure full portfolio coverage
• Collaborate with Support, Product, and Service teams to resolve issues and represent the voice of small clients
• Continuously suggest and test automation and process improvements to deliver success at scale

Your basic qualifications

• Experience in Customer Success, Account Management, or Customer Support (B2B preferred).
• Strong interest in automation, digital tools, and scalable processes.
• Ability to manage multiple tasks and accounts efficiently.
• Excellent communication skills, both written and verbal.
• Proficiency with CRM tools (Salesforce preferred).
• Fluent in Italian and English. Spanish is a big plus.

We are also interested in

• Experience working with a large volume of smaller B2B clients
• Background in SaaS, Travel Tech, or scale-up environments

Our offer

A seat on a scale-up with skyrocketing growth
💰 Competitive salary and bonus opportunity
📈 Career development and the chance to specialize in scalable Customer Success
🌍 Multicultural and international team in the heart of Barcelona
🙌 Collaborative and smart environment to work and learn
🍻 Free coffee to kick-start your day and free beers to celebrate together
🌴 Friday afternoons off
🏢 Flexible working policy (3 days in the office + 2 remote)

BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.