Client Sucess Advisor- Spanish/Italian Speaker

International SOS is the world's leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO's and governments around the world.

About the role

Are you prepared to go the extra mile for your clients?

Do you think outside the box?

Would you like to use your language skills?

We are looking for a strategic and supportive partner for our clients. You will focus on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues, and helping the sales team with upsells and renewals.

Key responsibilities

• Providing expertise on our products and services to our clients
• Solving client queries and offering solutions
• Ensure our clients are getting the best products & solutions for their long-term strategy
• Understanding clients' needs and capturing feedback to improve products and services
• Proactively communicate with our clients and internal stakeholders
• Participate in networking events.

About you

• Previous experience in a client/customer service role, with international corporate organizations.
• Exposure in dealing with multiple stakeholders from different geographical areas.
• Ability to communicate in English fluently+ fluent Spanish/ Italian desired
• A natural networker and a team player
• A passion for research and finding solutions
• Excellent written, presentation and oral communication skills.
• Exceptional organisational skills with the ability to successfully manage numerous clients simultaneously

Benefits

• Competitive salary
• Warm, supportive, and open company culture
• An opportunity to learn and develop in a global environment
• Hybrid working ( 3 days in the office)
• Birthday holiday and option to purchase additional annual leave
• Comprehensive Benefits Package: Private Pension, Private Medical Insurance, Life Assurance and more
• Our address: Building 4, Chiswick Park, 566 Chiswick High Rd., Chiswick, London W4 5YE
  
  #LI-AG1 #Europe #LI-Europe

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer's Institute (TEI) for 2024.