Client Onboard Specialist - Italian

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries-we're the largest in our industry and shaping the future of travel, together.

Our team is an 'Ohana of 700+ people around the world. We're passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One 'Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world's leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we've helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we've known that our real success lies in our people-the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work-to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can't wait to see all that's to come.

About the Role

The FareHarbor Onboarding Team is seeking an Italian speaking Client Onboard Specialist in the Amsterdam office. The Onboarding Team dedicates their energy to new clients, providing individualized attention and consultation in their transition over to FareHarbor, the leading reservation software in the tours and activities industry. Then Client Onboard Specialists are experts in training a new client on how to use the FareHarbor dashboard. If you are a self motivated, adventure-loving, hard-working, outgoing person who is comfortable with technology and customer interaction, we need you to be the first to set our clients up for success with FareHarbor. This position requires to be based in the Netherlands.

What you'll do here:

• Work within the software to meet the needs of different businesses.
• Proactively schedule and perform training sessions for clients.
• Become an expert FareHarbor user and stay on top of all new feature releases.
• Communicate across teams to ensure client needs are met.
• Provide valuable feedback to the Product team.
• Help develop, improve, and implement standard operating procedures.
• Perform all internal processes in a timely manner.
• Working on short and long term projects inside and potentially outside the department.

Requirements:

• Legally authorized to work in the European Union
• Comfortable multi-tasking, and prioritizing different projects and tasks.
• Able to work closely and effectively with others.
• An excellent verbal and written communicator.
• Eager to learn and find development opportunities.
• Quick moving with a strong attention to detail and deadlines.
• Has the ability to problem solve and think critically on the fly.
• Bilingual- fluent in English and Italian.

Bonus Points:

• Fluency in Spanish or another language.
• Experience with HTML, CSS, and website content management software.
• Experience working in customer service.
• Experience working in a startup environment.

Benefits

• Global leave benefit
  • 22 weeks paid parental leave
  • 2 weeks paid grandparent leave
  • Extended care and bereavement leave
  • Life insurance policy
• Pension Plan
• Central Amsterdam Location
• Discount CZ insurance
• Working in a multicultural environment - 45 different nationalities
• Commuting allowance for public transport & subsidized lunch
• Wellness benefits (Headspace subscription & wellness webinars)
• Hybrid friendly
• Work-from-home assistance
• Educational Opportunities
• Social hours & events and team-building
• 26 vacation days per year

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.