Channel Customer Success Manager - Italian

Description

About the Role

NinjaOne's channel is a core growth engine in EMEA, and we're scaling the team to match. As a Channel CSM, you own the success of a portfolio of EMEA resellers, VARs, and distributors - ensuring partners are enabled, active, and growing their NinjaOne practice. Your job is to turn transactional partners into committed, high-performing NinjaOne advocates.

Based in Berlin, you'll be well-positioned to serve our EMEA reseller and distributor network, many of whom are headquartered in or operate through the Italian market.

Location - Berlin, Germany

What You'll be Doing

• Own the post-sales relationship for a defined portfolio of EMEA resellers, VARs, and distributors - from onboarding through to long-term growth
• Travel regularly across DACH to meet partners on-site, build executive relationships, and deepen NinjaOne's presence within their organizations
• Drive structured partner onboarding and enablement: product training, certifications, go-to-market workshops, and sales toolkits
• Monitor partner health and activity data to proactively identify risks, close adoption gaps, and prevent churn
• Collaborate with the CAM to identify expansion opportunities: new product lines, upsell moments, and territory growth
• Support partners in building repeatable NinjaOne sales motions
• Run regular QBRs with strategic partners, aligning on performance, pipeline, and joint growth plans
• Support distributors in cascading enablement to their reseller networks
• Act as the internal voice of the partner - feeding insights and escalations to Product, Support, Marketing, and Sales
• Keep Salesforce up to date: partner health, activities, and opportunity tracking
• Other duties as needed

About You

• Proven experience in a channel-facing post-sales role (Channel CSM, Partner Success, Channel Enablement, or similar) in a SaaS or technology company
• Deep understanding of the indirect channel model - you know how resellers and distributors operate and what drives their business
• Familiarity with the DACH channel landscape is a strong advantage
• Happy to travel regularly across DACH - this is a core part of how you'll do your best work
• Commercially sharp: you spot growth signals and translate them into actionable plans alongside the CAM
• Strong communicator and trainer - you simplify complex topics and deliver engaging enablement at all levels
• Data-driven and highly organized, comfortable managing a diverse portfolio across geographies and maturity stages
• Fluent in English and Italian
• Background in RMM, MDM, endpoint management, or IT management SaaS is a plus

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You'll Love

Grow personally and professionally with one of the fastest growing companies

Enjoy your lunch covered by NinjaOne 3 times/week at the office

Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)

Develop your skills through our renowned training platform

Receive competitive compensation

Collaborate with a curious, kind, international and intercultural workforce

Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

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