Change and Release Manager with Italian

Your day to day:

Within the IT Release & Planning area of IT Operations, the Change and Release Manager should Plan, organize & support application software Releases & Changes in production environment.

With these activities you will have a great impact on our business:
• Drive & support the end-to-end Commercial & Extra Release & Local Market Change Management processes to successfully deploy application software in the production environment
• Assist in the planning and consolidating of the deployment of Local Market projects such as application and operations system patching, application re-platforming, software upgrades and bug fixes
• Ensure SOX compliancy of the release & change management processes
• Assist in the deployment coordination & governance during the Commercial Releases. Track and report post release/change issues & ensuring their efficient resolution
• Improve the efficiency of the actual release & change management processes through the introduction of tools and automation
• Own and manage relationships with suppliers and key internal stakeholders in order to achieve SLAs and improve IT KPIs
• Must be flexible and able to manage a business that can operate 24/7 (including holidays) and commit the time required to get the job done.

With these skills you are a great candidate:
• Fluent in English & Italian (written and spoken) (B2-C1)
• Release & Change Management experience in multi-vendor, onshore, offshore, nearshore setups.
• Extensive experience with creating and reviewing release plans, implementation and back out plans
• Experience in process implementation/operation covering IT services (ITIL qualified, Incident, Problem, Change Management)
• Knowledge & experience in using Microsoft Office, Power BI, Sharepoint, Excel macro, VBScript
• Knowledge & experience in using BMC Remedy
• Good communication skills (chairing meetings, negotiation, handling difficult situations)

Sounds like the perfect job? We've got even more to offer:
• Work from Home - hybrid approach
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education - we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• Flexible Vacation - Take time off when you need it, we trust you
• Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don't meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you're excited about this role but your experience doesn't align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.