Cash Collector Trainee - Italian Speaker (m/f/d)

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our goal is to optimize processes and provide services driven by expertise, in areas such as business administration, human resources, supply chain management, sales, marketing, and engineering. Through innovation and digitalization, we facilitate the achievement of a successful and sustainable transformation.

In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries. Check here, and get to know more about GBS.

Our Opportunity-to-Cash business line provides a variety of transactional and digital services - from lead generation to the collection of incoming payments. We also provide services related to Quotation, Offer and Contract Management, Order Management & Logistics, Cash Collection, and much more!

Are you ready to be part of the change? Come join us!

Your mission will be...

• Support contact with customers concerning pre and past due invoices, payment trends, resolution of disputed invoices and others;

• Support team with customer/account queries to ensure sales ledger balances are clean on customer account (reminder and complaint);
• Support team with Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers;
• Support the team Notifying Markets of uncollectable debt risks & mitigate where possible;
• Support Responding to incoming collection concerns from the customer and internal stakeholders;
• Support the team with Internal communication and cooperation with AR, Sales, Credit Management, Contact Business Unit's and Sales Dept.;
• Consistently improving processes and maximizing cash flow for the assigned portfolios;
• Support the team with Investigation of unidentified payments, if requested;
• Support the team with Sales order blocked follow up;
• Support the team with Credit Limit Management;
• Participate in KPIs trends, root cause analysis of mistakes/errors and problem solving;
• Ensure Global and E2E compliance for activities performed in team;
• Support the team Executing identified business and internal controls of Collections processes;
• Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer's accounts.

We are looking for someone with...

• Degree/Experience in Accounting, Finance, Economics or similar and/or Relevant work experience in Opportunity to Cash;

• Proficiency in Italian - minimum C2 level (able to communicate freely with customers and sales managers);
• Strong computer skills, including SAP and Microsoft Office applications (Word, PowerPoint, Excel);
• Ability to work under pressure, in a changing environment;
• A continuous learning attitudes;
• Able to propose and implement improvements in procedures;
• Strong problem solving and analytical skills;
• Strong customer focused attitude with a commitment to quality and customer service;
• Good communication skills and ability to work as a team member.

What you can expect from us...

A 12-month internship with allowance on a hybrid and flexible working model designed to enhance your work-life balance while supporting your studies. The opportunity to do 16 hours a year of volunteer work, plus the chance to join sports groups. A health insurance and access to our on-site medical center.

In addition, you'll have access to online learning platforms, discounts with our partners and a shuttle bus to commute to the facilities.

What makes us proud as an employer:
• Merco - Companies and Leaders with the Best Reputation in Portugal (#1 Tecnology/Manufacturing)
• Forbes - World's Best Employers (#1 Engineering & Manufacturing)
• LinkedIn - LinkedIn Top Companies (#2)
• OnStrategy - REPSCORE 2024: Brands' Reputation in Portugal (#1 Engineering & Electronic Services)
• Fortune - World's Most Admired Companies (#1 Industrial Machinery)
• SSON - Top 20 most admired Shared Services Organizations and Global Business Services in 2024

Please attach your CV in English.

#Siemens #PeopleAtSiemens #GBSpartnerofchoice

Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!