Cash Collector - Italian Speaker (m/f/d)

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our portfolio comprises services driven by expertise and the latest technology - with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After-Sales.

In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you'll feel right at home here!

Discover our purpose, culture, and what makes GBS unique! Check out here!

Our MarCom, Sales and Delivery Services (MSD) business line offers expertise in Marketing, Communication, Sales, and Delivery. We deliver services ranging from sales enablement, order-to-delivery processes up to after-sales support. With our end-to-end services we empower sellers, streamline operations, and enable businesses to deliver outstanding customer experiences across all touchpoints.

Are you ready to be part of the change? Come join us!

Your mission will be...

• Establishing and maintaining contact with customers concerning pre and past due invoices, payment trends, resolution of disputed invoices and others;
• Manage customer/account queries to ensure sales ledger balances are clean on customer account (reminder and complaint);
• Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers;
• Timely reporting/escalation of disputes and collection issues to the division Sales;
• Notify Markets of uncollectable debt risks & mitigate where possible;
• Respond to incoming collection concerns from the customer and internal stakeholders;
• Internal communication and cooperation with AR, Sales, Credit Management, Contact Business Unit's and Sales Dept.;
• Consistently improving processes and maximizing cash flow for the assigned portfolios;
• Investigation of unidentified payments, if requested;
• Refunding credit balances, if requested;
• Sales order blocked follow up;
• Credit Limit Management;
• Participate in KPIs trends, root cause analysis of mistakes/errors and problem solving;
• Ensure Global and E2E compliance for activities performed in team;
• Execute identified business and internal controls of Collections processes;
• Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer's accounts.

We are looking for someone with...

• Degree/Experience in Accounting, Finance, Economics or similar and/or Relevant work experience in Opportunity to Cash;
• Proficiency in Italian - minimum C2 level (able to communicate freely with customers and sales managers);
• Strong computer skills, including SAP and Microsoft Office applications (Word, PowerPoint, Excel);
• Ability to work under pressure, in a changing environment;
• A continuous learning attitudes;
• Able to propose and implement improvements in procedures;
• Strong problem solving and analytical skills;
• Strong customer focused attitude with a commitment to quality and customer service;
• Good communication skills and ability to work as a team member.

What We Offer

• Belong & Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust.
• Flexibility that Works: Hybrid model, flexible hours, and a home office budget - because balance fuels performance.
• Health & Well-being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.
• Grow Without Limits: Access world-class learning platforms, mentoring, and continuous development opportunities.
• Purpose & Perks: Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.

Please attach your CV in English to your application.

#Siemens

Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!