Business Analyst (Italian Speaker)

With more than 20 years of proven experience, QUALCO is a leading Fintech solutions provider, offering a wide range of analytics-driven, highly scalable enterprise software solutions in over 35 countries worldwide. Our end-to-end technology solutions cover a wide range of needs for Banking, Financial Services, Utilities, Insurance, Retail organizations, and beyond.

We are looking for a Business Analyst (Italian Speaker) to join our Business Application Consulting Services team in Athens. Our goal is to ensure the optimal delivery of Qualco software products, aiming to maximise the value that our clients get from our products and bring measurable improvements to their business performance.

As a Business Analyst, you will play a critical role in implementing projects, ensuring client satisfaction, and optimising business processes using Qualco software solutions. You will act as the bridge between clients, delivery teams, and product development, driving value at every stage of the project lifecycle.

Responsibilities:

• Conduct thorough business analysis to identify client requirements and align their business processes with Qualco software solutions;
• Define configuration specifications and communicate requirements and solutions to clients clearly and effectively;
• Plan, prepare and deliver Key/End User training sessions to ensure smooth client onboarding;
• Plan, prepare and monitor User Acceptance Testing (UAT), offering support to clients during execution and selectively executing business scenarios where necessary;
• Provide post-production support to ensure a seamless transition to Service Management after project go-live;
• Maintain clear communication and provide regular updates to all project stakeholders throughout all stages of the project;
• Develop and maintain trusted relationships with clients, working closely to maximise satisfaction with Qualco services and solutions;
• Proactively identify opportunities to improve processes, resolve issues and deliver enhanced value to clients;
• Communicate key client insights and findings to the product team to support the evolution of Qualco software solutions;
• Ensure that all activities and duties comply fully with regulatory requirements, including the Group Anti-Bribery and Corruption Policy.

Requirements

• A BSc in Engineering, Finance or Business Management;

• 3+ years of experience in business analysis or software application consulting in the Banking or Finance Industry;
• Business knowledge of the financial industry, with a focus on Debt Management business processes being a strong asset;
• Strong communication and interpersonal skills, with the ability to collaborate effectively in cross-functional, multinational teams in a fast-paced, dynamic environment;
• Proven client-facing, analytical and problem-solving skills;
• Excellent organisational skills, attention to detail and the ability to manage multiple tasks simultaneously;
• Competency in technical training and presentations, with the ability to engage and lead discussions with both business and technology stakeholders at client organisations;
• Fluency in Italian;
• Ability to travel within Europe (up to 50% travel);
• Fluency in English, with outstanding oral and written communication skills;
• PMI-PBA or CBAP certification will be considered an asset.

Benefits

Your Life @ Qualco

As a #Qmember, you will live out every day in a truly human-centred culture, based on mutual respect, trust, and cooperation. Your performance and commitment to our shared goals will be recognised, and there will be great opportunities to ensure your career growth.

Find out more about #LifeatQualco qualco.group/life_at_qualco_group

Your benefits

Join the #Qteam and enjoy:

Competitive compensation, ticket restaurant card, and annual bonus programs

Cutting-edge IT equipment, mobile, and data plan

Modern facilities, free coffee and beverages, and indoor parking

Private health insurance, onsite occupational doctor, and workplace counselor

Flexible working model, hybrid/remote benefits & home equipment benefits

Onsite gym, wellness facilities, and ping pong room

Career and talent development tools

Mentoring, coaching, personalized annual learning and development plan

Employee referral bonus, regular wellbeing, ESG, and volunteering activities

At QUALCO, we value diversity and inclusivity. Your race, gender identity and expression, age ethnicity or disability make no difference in Qualco. We want to attract, develop, promote, and retain the best people based only on their ability and behavior.

Application Note: All CVs and application materials should be submitted in English to be considered for this position.

Disclaimer: Qualco collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the Recruitment Notice, before the submission of your application.