BT Admin Support with Italian

Company Description

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring - all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us.
Join our Happeners!

Job Description

The activities of the BT Administrative team member are various and includes:

• Project portfolios follow up and update.
• Data quality follow up and update.
• Third Parties Contract follow up and update.
• Processes monitoring.
• KPI's follow up and update.
• Budget follow up and update.
• Suppliers' management.
• Human Resources skills follow up and tracking.
• Level 1 Risk Controls execution, follow up and update.
• Disaster Recovery & Business Continuity execution, follow up and update.

User Access control (Creating, changing and re-certification processes).

Qualifications

Skills:

• Solid understanding of IT architecture and the application lifecycle; comfortable working across business and technical teams.
• Strong analytical and structured thinking; able to translate business needs into clear requirements and actionable plans.
• Excellent communication and stakeholder management skills (technical teams, management, agencies).
• Reporting & Visualization: advanced Power BI reporting (dashboards, charts, basic data modeling) and strong Excel skills (pivots, formulas; Power Query is a plus).
• KPI Management: define, calculate, and monitor multiple KPIs; track SLA/KPI performance and deliver management-ready insights.
• Data & Analytics: understanding of Data Warehouse/BI concepts, data flows, refresh cycles, reconciliation, and data-driven decision support.
• Data Governance & Data Quality: apply governance principles (ownership, controls, standards) and manage data quality rules, monitoring, and remediation.
• Project Lifecycle / Delivery: understanding of end-to-end project delivery-from benefit estimation and business case development, through planning and requirements, to implementation and UAT; able to contribute to or coordinate UAT activities.
• Participation in Steering Committees / governance forums: status reporting, risk/issue escalation, decision support, and alignment on priorities.
• Compliance awareness: GDPR, retention policies, auditing, and access management basics.
• Exposure to migration and optimization initiatives (process improvement, system/data migration support).
• Interest or experience in applying AI to business (automation and use cases with governance considerations).
• Work with Procurement departments and processes (payment requests, approvals, order tracking) and budget management (cost tracking/forecasting).
• Domain knowledge Claims/Bonding.

Languages:

• Fluent in English (CEFR - Level C1)
• Fluent in Italian (interactions with Italian agents)

IT:

• Computer and internet affinity and good technical understanding
• Ease regarding the work with varying software, applications and systems different from product to product.
• Professional Microsoft Office skills, esp. MS Excel and MS Word. Power BI is a plus.

Education:

• Bachelor's degree in business or another relevant field

Experience:

• First practical experiences on the job in a comparable role

Experience in insurance, banking or services business is a plus

Additional Information

What's in it for you:

• The company will provide continuous support and guidance throughout your work;
• Hybrid work model;