Billing/Invoicing Team Leader with Italian

Company:
Marsh

Description:

We are seeking a talented individual to join our Billing/Invoicing team at Marsh. This role will be based in Warsaw. This is a hybrid role that has a requirement of working at least three days a week in the office.

Sei un leader dinamico con passione per l'eccellenza operativa e parli fluentemente l'italiano? Unisciti al nostro team di fatturazione come Team Leader e guida un gruppo motivato che gestisce operazioni chiave di fatturazione all'interno di un centro servizi condivisi globale. Questa è la tua occasione per guidare, innovare e collaborare a stretto contatto con stakeholder di lingua italiana, plasmando il futuro dei nostri processi di fatturazione.

We will count on you to:

• Build and inspire a high-performing team of billing/invoicing specialists through effective recruitment, coaching, and development, setting clear goals and managing priorities to achieve outstanding results
• Foster strong partnerships with Italian-speaking stakeholders to ensure seamless communication and service excellence
• Design and implement efficient procedures and process improvements that enhance team productivity and service quality
• Proactively resolve escalations from internal clients, ensuring timely and effective solutions
• Deliver insightful management reports that support strategic decision-making
• Lead and coordinate projects and initiatives that drive continuous improvement and operational success

What you need to have:

• Minimum 2 years of proven people management experience, ideally within a shared service centre environment
• At least 4 years of professional experience in billing/invoicing or related operational roles within shared services
• Solid understanding of billing/invoicing processes and customer service principles
• Fluent command of both spoken and written Italian and English
• Strong skills in resource planning and team utilization tracking

What makes you stand out:

• Experience managing multi-level teams in a shared service centre or similar environment
• Additional European language skills beyond Italian and English
• Demonstrated excellence in customer service and stakeholder management
• Familiarity with work allocation, ticketing systems, and resource/time measurement tools

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

If you would like to apply for this position, please send your CV in English.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.