Billing Control Specialist with Italian

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives-where your purpose accelerates our mission.

The Billing Control Specialist is responsible for reviewing and processing the daily invoice disputes reported by customers or identified by cash collectors. Specific responsibilities include invoice problem resolution, customer issue resolution, and delivering a performance that meets or exceeds service level agreements and customer expectations.

What will you be doing?

• Ensuring that all issues being a result of billing errors are resolved promptly.
• Understanding customer profiles and their relative billing requirements.
• Developing a strong solid understanding of the customer base and company organizational structure for effective issue resolution.
• Proving that all products and services have been billed according to the contract and invoices and supporting documents have been submitted to the customer as per the agreed billing method (EDI, e-invoicing, Portal etc.)
• Entering notes into Get Paid and providing sufficient information and supporting documentation on the disputed status.
• Contacting internal owners for resolution of Disputes that are not being resolved on a timely basis and collaborating with internal departments (Pricing, Customer Service, Sales, IT).
• Identifying repetitive issues and presenting those to the accurate owners and Billing GPO to facilitate root cause analysis and eradication.
• Supporting the process standardization and automation efforts to reduce redundancies and inefficiencies together with training and process improvement efforts.

Who are we looking for?

• Finance professional with functional knowledge of the accounts receivable and dispute management processes.
• A strong analyst with excellent interpersonal skills, who can be diplomatic, flexible, and has a "can do" demeanor.
• Bachelor's degree or equivalent experience in finance, Accounting or a comparable level of practical experience.
• 2+ years' experience in SSC or similar corporate role with a primary focus on billing, collections or dispute management.
• Experience in Collections process improvements with knowledge using C2C technology (JDE and Get Paid) and proficient user of Microsoft Office Suite.
• Experience in transitioning Billing/AR processes.
• Excellent customer interpersonal skills with high proficiency in speaking and writing in English and Italian languages.

What do we offer:

• Probation period of 3 months and then for an indefinite period.
• Competitive salary, annual bonuses, recognition award program.
• Corporate culture is based on our values: collaboration, speed, courage and simplicity.
• Possibilities for development on a personal and professional level in one of the leading global MedTech companies.
• Package of benefits including Private medical care (Lux Med), Life Insurance, and Multisport card.
• Bax4U - cafeteria/lunch cards (300 PLN monthly).
• PPE program with very attractive conditions available for each employee after 3 months.
• Fully covered language courses (English or other languages according to business needs).
• Co-financing of holidays and an additional 2 days off from work annually.
• Day off for your birthday!
• Great Warsaw office location - Powiśle!

Baxter is committed to supporting the need for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in person in support of our Mission.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.