JOB RESPONSI BILITIES:Analysis & Consultation:- Implement the client's solution using ADP's Implementation Methodology and the ADP Globalview Payroll Product
- Perform blueprinting workshops to gather information on the client's requirements.
- Design and document the client's solution including their business requirements and any program specifications required according to ADP's documentation guidelines.
- Take ownership of issues & gaps between client requirement and ADP GV and work with other teams/streams/areas to resolve them.
- Analysis activities in order to define the specifications for the effective construction of information systems, likely to meet the requirements of users
Integration & Testing:- Liaise with clients throughout the data cleansing, mapping and conversion phase and provide any assistance required including reconciliation.
- Being able to support training delivery and when required update training manuals, preparing training systems and conducting training sessions.
- Provide guidance in preparing test scripts to enable clients to adequately test the solution.
- Support clients through the User Acceptance, Parallel Testing and Go-Live phases.
- Ensure that all deliverables are created on time and accurately as per project schedule, such as Blueprints, Interface specifications, Interface configuration, BP reviews, Configuration Audits and configuration documentation.
- Ensure timely handover to client services following ADP handover methodology.
Product Knowledge:- Possesses understanding of the payroll concept and has worked or interacted with payroll software
- Maintain up to date knowledge of the GV Payroll Product, related news and any developments to the product.
Project Planning / Management Activities:- Minimize ADP's exposure to risk while focusing on appropriate application of the GV Payroll product to maximize value to the client.
- Demonstrate proactive participation in Implementation Team forums, contribute and participate in knowledge sharing and team development sessions
- Liaise with the ADP Project Manager assigned to the project and Line Manager, providing regular status updates and early warning of any slippage / problems that may occur.
- Escalate project issues to Project Manager including scope variations, task slippages and risks that may arise during the project.
- Demonstrate and apply knowledge of key implementation strategies such as the ADP implementation methodology.
- Knowledge of support methodologies including usage of an Issue tracking process.
- Keep clients blueprints, configuration worksheets, client specific configuration documentation and training material if any up to date.
- Perform Quality Assurance reviews on blueprints and configuration of the client's system.
Other:- Performs other related duties as assigned.
REQUIREMENTS:Education & Certification Requirements:Bachelor's Degree.
Knowledge of payroll as a concept
Experience with SAP (or other payroll product) is a plus
Experience:No previous experience needed
Languages:- English C1 and Italian C1
Skills & Abilities:- Professional manner and presentation and ability to professionally set, manage and satisfy customer expectations through personal involvement or delegation.
- SAP knowledge/experience is a plus
- Teamwork, work collaboratively with others to achieve group goals, working together to accomplish business results.
- Excellent written and verbal communication skills.
- Analytical thinking problem solving skills - work systematically and logically to resolve problems, address opportunities or manage the situation at hand, identify causes, relationships and implications.
- Consulting skills, understand business requirements and mapping to ensure consistency to ADP template, while minimizing risk to both client and ADP.
- Ability to prioritize tasks and time management skills, ability to work across various projects, ability to lead a team of consultants to effectively implement a solution
- Ability to use tools such as Microsoft Excel, Word, PowerPoint, Project and Visio to effectively update and maintain documentation / training / demonstrations.
- Client focused, demonstrate concern for meeting and exceeding immediate and future needs of clients.