Analyst, Accounts Receivable - Italian Bilingual

Dover Business Services (DBS) is looking for talented AR Collection Analysts to join our new shared service center in Bucharest, Romania. Working within an emerging shared services organization, the AR Collection Analyst is responsible for delivering timely and quality service to internal stakeholders and Dover customers, as measured by service level agreements and key performance indicators. The position requires the ability to research in-depth business process and customer account issues with the objective of reaching resolutions that meet or exceed objectives with a positive financial impact to the company without negatively impacting customers.

This is an exciting opportunity to gain exposure to a diverse portfolio of businesses across the manufacturing industry, and gain cross-functional experience in an entrepreneurial, team oriented-environment.

Essential Responsibilities:

• Works independently with limited support from direct line manager to manage assigned customer portfolio
• Responsible to emphasize process risks and proposes solutions
• Full ownership and monitoring for the cases assigned in Service Now from opening to closure
• Ensures training and support for associates and juniors in the team
• Ensures backup for team colleagues for process continuity
• Participates to continues improvement projects
• Perform customer account verification, research, issue resolution and collection activities such as email and outbound call.
• Reach out to the business unit's sales team and counterparts to resolve customer disputes.
• Work closely with cash application analyst relative to payment posting based on customer remittance advice in an accurate and timely manner; redirecting incorrect payments as appropriate
• Processing and monitoring customer credit exposure (including coordination with Operating Company to appropriately manage customer relationships),
• Monitoring for overdue accounts, potential collection problems, maintenance and release of credit holds
• Preparation, maintenance, updating, submission and presentation of collection reports and aging of receivables
• Facilitates customer information updates with Master Data Management (MDM)
• Perform payment issue investigation leading towards issue resolution by working closely with Sales, Customer Service, Operations and Shipping groups
• Maintain productivity and meet service level agreements in a complex environment, including working with and referencing data in legacy accounting systems

"Must Have" for the Job

• Over 2 years proven collection experience
• Proficiency in Italian and advanced in English
• Good logic and analytical skills
• "Results Driven" and positive "can do" attitude
• Strong ownership and "out of the box" thinking

"Nice to have" for the Job

• Experience in SSC environment is considered a plus
• Preferred enterprise-wide collections technology or software such as Highradius or GetPaid
• Very good abilities to working with Excel and Microsoft Office
• SAP/ Oracle Experience is considered a plus
• Capable of understanding end to end process and issue resolution management
• Ability to work in a fast paced, high-volume environment while remaining organized with strict attention to detail
• Ability to meet deadlines and produce accurate results
• High level of customer focus
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to prioritize and multi-task
• Self-directed, positive, and ethical role model able to work with minimal supervision
• Ability to maintain a professional demeanor at all times with customer and coworkers; fully observe Dover's Code of Ethical Conduct, Employee Handbook "Personal Conduct of Employees" policies and ISO Quality System Standards

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COMPANY OVERVIEW

Dover Business Services (DBS) is an independent business to business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Finance to the entire organization. With locations in Downers Grove, Illinois, Suzhou, China, Cebu Philippines and Bucharest, Romania. DBS centers operate across the globe to maximize service to our operating companies (OpCos).

Dover Corporation deliver's innovative equipment and components, specialty systems and support services through four major operating segments: Engineered Products, Fueling Solutions, Image & Identification, Refrigeration & Food Equipment and Pumps & Solutions. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for nearly 60 years, our team of over 27,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV."