Ad Success Representative with Italian

Description

Ciklum is looking for an Ad Success Representative (Italian)to join our team in Spain.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As an Ad Success Representative (Italian), you'll become a part of a cross-functional development team engineering experiences of tomorrow.
Client is an AI-powered Revenue Operations services company dedicated to accelerating innovation and revenue growth for platforms and publishers worldwide. Our mission is to drive operational efficiency, scalability, customer satisfaction, and actionable insights through advanced technology, automation, and AI. We partner with industry leaders across AdTech, Consumer, CTV, Publishing, and Retail. With 2000+ professionals and offices in Hyderabad (HQ), San Francisco, New York, Krakow, and Ilorin, we support both Fortune 500 companies and high-growth startups.

Responsibilities:

• Client Engagement & Strategic Partnership:
  
  • Manage 3-4 client partners, including subsidiaries under large holding companies
  • Lead structured weekly check-ins, provide proactive recommendations, and build trust-based relationships
  • Support account retention and growth by identifying revenue opportunities and upsell strategies
• Campaign Management & Operational Support:
  
  • Act as liaison between client teams and Ad Operations; manage ticket submissions and QA deliverables
  • Use tools like Slack, Salesforce, and trackers to ensure smooth workflow and issue resolution
  • Oversee Direct IO, Programmatic, and Self-Serve (Ads Manager) campaign processes
• Insight Generation & Optimization:
  
  • Download and analyze campaign performance data
  • Translate metrics into clear, actionable insights and optimizations
  • Deliver reporting narratives that align with campaign goals and strategy
• Internal Collaboration & Workflow Development:
  
  • Partner with product, marketing, and engineering teams to surface client feedback and shape improvements
  • Help standardize evolving workflows in coordination with partners like MediaMint's process teams
  • Contribute to resource creation and knowledge-sharing initiatives

Requirements:

• 3+ years in Customer Success, Account Management, Ad Ops, or a similar client-facing role
• Proficiency with Salesforce, Google Sheets/Excel, Slack, and customer support platforms (Zendesk, Outreach.io)
• Strong problem-solving and communication skills
• Ability to manage complex workflows and shifting priorities
• Experience in digital advertising (Direct IO, Programmatic, or Self-Serve)
• Analytical mindset with a drive to turn data into actionable insights
• Proficient in Italian Language

Desirable:

• Volume of Work (by case type, reason, and region)
• Average Handle Time for support and operational tasks
• QA Scores for campaign accuracy, strategy, and delivery timeliness
• Monthly CSAT Scores from client partners evaluating deliverables and communication

What`s in it for you?

• Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and 4 additional undocumented sick leave days
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Flexibility: Own your schedule - you are the one to decide when to start your working day. Just don't miss your regular team stand-up. We are there to support your work-life balance and provide 23 vacation days & short Fridays
• Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you'll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
Based in Málaga, our team thrives in one of Andalusia's leading tech hubs. Enjoy a hybrid work setup, the sunny Mediterranean vibe, and endless opportunities to grow your skills on global-scale projects.
Want to learn more about us? Follow us on Instagram , Facebook , LinkedIn .

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can't wait to see you at Ciklum.