Accounts Receivable- Senior Process Associate- Italian -Remote Romania

Ready to shape the future of work?
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Accounts Receivable- Senior Process Associate- Italian -Remote Romania

Responsibilities

In this role, you will be taking care of:
• Day to day customer contact by phone and mail, including chasing for customer payment as determined by work queue and keeping customer accounts within your portfolio accurate, clean and up to date
• Acting pro-actively to reduce the risk of potential bad debts
• Negotiating payment plans to resolve outstanding balances
• Preparing reports on the status of delinquent accounts and progress in collections
• Collaborating with internal teams to resolve discrepancies and disputes related to invoices and payments
• Recommending legal actions or write-offs when necessary for non-recoverable debts
• Building and maintaining positive relationship with the customers and stakeholders in line with the company's values
• Building strong collaborative relationships with all stakeholders across the region
• Taking active part in projects related to improvements or process changes.

Qualifications we seek in you!
Minimum Qualifications / Skills
• Proven experience as a Collection Specialist or similar role in debt recovery
• Command of Italian language, spoken and written ( C1 level) and English (B2)
• Strong Communication and negotiation skills
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in Microsoft Office,
• Attention to details and strong problem-solving abilities

Preferred Qualifications/ Skills
• SAP
• Power BI

Why join Genpact?
• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.