Accounts Receivable & Billing/Collections Business Partner - Italian market

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

Team Introduction:

The EUI Finance AR Team is in charge of the full O2C process, from credit risk assessment to contract review, payment terms assignment, billing queries and adjustments (including rebates and incentives), account suspensions and re-activations, overdue management and reduction, amicable collection and legal action, bad debt accruals, and write-offs.

Position Summary:

The position will serve as the contact point for customers and internal stakeholders' inquiries about contract reviews, billing and invoices, credit adjustments, collections, and other accounts receivable (AR) queries. As part of a team in our rapidly growing business, this individual will play a key role in understanding the needs of our clients, with a strong sense of risk management and excellent communication skills. This role will help the team build efficient and trusted relationships with our business partners.

- Contract Review and Financial Compliance: Proficiency in reviewing business revenue contracts, particularly focusing on financial terms. Ensure compliance with financial regulations and internal policies during refund and top-up processes.
- Financial Management and Billing: Experience in cash allocation and proficient in billing, invoicing, phone collections, overdue reduction targets, and funds allocation for accounts receivable tasks. Knowledge of EU billing practices, including multi-currency invoicing, and the ability to negotiate payment plans and set up terms and conditions.
- Data Management and System Optimization: Consistently maintain and update customer files, including handling changes due to mergers or invoice recipient details. Propose and implement system optimization requirements in response to changes in business development.
- Sales Support and Help Desk Management: Provide support to the sales team through the help desk system, assisting with inquiries and resolving issues promptly.
- Financial Analysis and Reporting: Assist the AR Manager in data analysis and report generation, providing relevant support to the business department as necessary.
- Ad Hoc Tasks and Complex Issue Resolution: Handle ad hoc tasks assigned by leadership, including investigating and solving complex billing issues and queries. Confidently provide technical solutions to clients and internal stakeholders.
- Cross-Functional Collaboration and Communication: Willingness to collaborate cross-functionally globally and communicate effectively with stakeholders. Liaise with solicitors and third-party agencies for legal proceedings and debt collections if necessary.
- Credit Control and Account Management: Ensure timely payment from customers, implementing changes in the company's credit control system. Maintain accurate records and initiate legal proceedings if clients do not pay their debts on time.

Qualifications

Minimum Qualifications:

- 5+ years of experience in AR management, billing and debt collection.
- Familiarity with the EU commercial market and customer practices, and experience in AR management and debt collection.
- Strong analytical skills, logical thinking ability, sense of responsibility, good work habits, sound judgment, and ability to cope under pressure.
- Familiarity with multicurrency accounts and withholding tax (WHT).
- Excellent communication and interpersonal skills.
- Intermediate to advanced MS Office experience.

Preferred Qualifications:

- Fluency in Italian is required, as you will be working in the Italian market.
- Bachelor's degree or higher in Finance or Accounting; certificates or qualifications preferred.
- Experience working in the international digital marketing/advertising revenue sector.
- Contract review experience.
- CRM knowledge.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.