Accounts Payable - Process Associate - Italian - Remote EMEA/EU

Ready to shape the future of work?

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Accounts Payable - Process Associate - Italian - Remote EMEA/EU

Responsibility:

• Processing financial documents received from suppliers or employees of the customer following the standard operating procedures.

• Checking suppliers' details in the predefined system;

• Entering data accurately in the system;

• Sending cases requiring resolution to the contact person agreed with the client in order to get them processed.

• Debit balances for suppliers, if required;

• Month end activities;

• Proactive control for the prevention of possible errors;

• Ad-hoc reports;

• Resolving as soon as possible the requests received from partners or customers via email.

• Maintain the relationship with the customer, understanding customer needs and find solutions consistent with the objectives set;

• Solving customer requests within the time agreed;

• Ensure that response time is within the limits set by the client and that deadlines are met;

• Understand the client's organization and addresses the people directly involved in the process;

• Interact via email or phone with customer representatives;

• Answering supplier/ Invoice Resolution/ Understand and Resolve Queries raised by vendor

• Provide information on status of Invoices, relevant contact information (fax, telephone);

• Routing out of scope issues to internal teams for further resolution;

• Contact Suppliers (email/phone/fax) resolution related;

• Work on aged invoices/ pending issues;

• To ensure that the processes activities and transactions are finalized in an accurate and timely manner, and in accordance with pre-defined and coordinated controls (SOX & Audit);

• Reading and learning the operating procedures, contributing to the development/improvement of the process procedures, raising of all unsolved/unclear issues to the team leader;

• Adopt a flexible approach to job content with a view to developing own skills and knowledge to undertake a range of task requirements within the team.

• Effectively graduating the training plan dedicated to the position and the tasks;

• Training other team members regarding the daily tasks whenever vital and requested by the manager;

• Updating the working procedures periodically;

• Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate;

• See opportunities for continuous process improvement and innovative solutions and communicate to direct manager;

Qualifications we seek in you!

Minimum Qualifications / Skills

• Accounting knowledge - intermediate level;

• Similar experience in the field;

• SAP knowledge (represents an advantage);

Preferred Qualifications/ Skills

• Highschool graduate

• University student/ graduate (Economic studies, represents an advantage)

• Required language level for daily tasks: C1 Italian

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

• Make an impact - Drive change for global enterprises and solve business challenges that matter

• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.