Accounts Payable Front Office Analyst with Italian

About the Company

Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For more information about Solenis, please visit www.solenis.com

Position Summary

We are seeking a detail-oriented Accounts Payable Helpdesk Analyst to join our Finance team. In this role, you will serve as the first point of contact for vendor and internal inquiries related to invoices and payments. You will play a key role in ensuring timely and accurate resolution of accounts payable issues, while supporting compliance and process efficiency.

Key Responsibilities

Serve as the primary contact for vendor and internal stakeholder inquiries on invoices, purchase orders, and payments.

Research and resolve discrepancies involving invoices, vendor accounts, and payment status.

Manage AP helpdesk tickets, ensuring timely resolution and proper escalation when needed.

Guide vendors through electronic invoicing platforms and payment systems.

Identify recurring issues and recommend process improvements to increase efficiency and accuracy.

Collaborate with the Accounts Payable team to ensure compliance with company policies and regulatory requirements.

Support month-end close activities by addressing outstanding queries.

Maintain accurate documentation of helpdesk processes and vendor FAQs.

Participate in AP-related projects, including system upgrades and process optimization initiatives.

Qualifications

• Bachelor's degree in accounting, Finance, Business Administration, or related field (preferred) OR equivalent work experience.
• English language level: C1
• Italian language level: B2
• 1-3 years of experience in Accounts Payable, vendor support, or a shared service/helpdesk environment.
• Familiarity with ERP systems (SAP, Coupa, Workday, or similar).
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Strong problem-solving, analytical, and organizational skills.
• Excellent communication and interpersonal skills with a customer-service mindset.
• Ability to handle multiple priorities in a fast-paced environment.

Benefits

• Meal Vouchers
• Life Insurance
• Private Medical Care
• Holiday Allowance
• Christmas and Easter Bonus
• Extra vacation days (Birthdays and 1 additional day added every year of employment)
• Annual Bonus (Target based)

Why Join Us?

At Solenis, you will be part of a dynamic, international team, working on innovative solutions that shape the professional cleaning and hygiene industry. We offer exciting career growth opportunities in a global organization that values innovation, sustainability, and collaboration.

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

At Solenis our greatest asset are our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.