Account Manager with Italian

At SolidStake, we believe that powerful ideas deserve bold storytelling. As a venture studio at the intersection of marketing, digital entertainment, and operations, we specialize in launching and scaling brands that captivate audiences and redefine online experiences.

We're not just strategists-we're creatives, brand builders, and growth architects. From crafting breakthrough campaigns to driving data-informed performance, our teams blend imagination with insight to shape narratives that resonate and convert. Whether it's bringing a new venture to life or accelerating one that's already growing, we move fast, think big, and execute with purpose.

At SolidStake, we foster a culture where collaboration fuels creativity. We champion diverse talent and fresh perspectives, creating space for every team member to take ownership, elevate their craft, and make a real impact. Join us and help shape the brands-and the stories of tomorrow.

Position Overview:

Account Manager will be a single point of contact for all account-related activities. They will develop and sustain excellent customer relationships at all levels and ensure customer satisfaction

Responsibilities within the team:

• Communication with the VIP players through mail, SMS, and chat;
• Daily gaming experience and deposit activity analysis of the assigned VIP players to identify potential risks of churn and act upon it through predefined processes;
• Initiate regular proactive contacts via phone and other communication channels to work on keeping the VIP players active while aiming for an increase in the players' lifetime value and long-term retention;
• Build strong long-term relationships with the VIP players through regular casual and promotional contacts while ensuring outstanding user experience and service satisfaction through providing first-contact resolution on queries/issues;
• Proposing players eligible for personal promotions ensures a customised experience for the key VIP players;
• Act as the main point of contact within your clients' organisations.

Facing the challenges of the role requires:

• Previous experience as account manager in iGaming (minimum one year) - a must;
• Experience MS Excel - a must;
• Experience using Jira & Confluence - an advantage;
• Program language HTML - an advantage.
• Fluent Italian speaker - both written and spoken;
• Analytical and reporting skills-a must
• Communication skills at all levels;
• Excellent client service skills;
• Time management skills;
• Ability to suggest and help implement improvements to the process;
• Achievement and success-driven personality.