Account Executive - Italy (all genders)

Introduction

As our Account Executive for the Italian market, you'll own the full customer lifecycle for FactFinder in Italy: winning new business through full-funnel selling, then managing, retaining, and growing those accounts as a trusted success partner - with some partnership responsibilities along the way.

You'll sell to and advise eCommerce managers and decision-makers, run engaging discovery and demos, close deals, and then steer the relationship post-sale - onboarding, driving adoption, and uncovering expansion opportunities.

You understand the challenges facing Italian eCommerce organizations: scaling personalization across large catalogs, delivering relevant search across markets and languages, and proving ROI to leadership. You're comfortable managing complex customer relationships end-to-end and thrive with autonomy.

Your mission

New Business (full-funnel):

• Prospect, qualify, and close new Italian eCommerce customers end-to-end
• Sell to eCommerce managers and decision-makers; run tailored discovery and demos of FactFinder's AI-powered search, personalization, recommendations, and merchandising
• Build business cases demonstrating ROI and competitive differentiation; manage deals through to signature

Customer Success:

• Own the post-sale relationship: onboarding, adoption, retention, and renewals
• Manage complex, ongoing customer relationships (not just onboarding) as the trusted Italian-speaking point of contact
• Identify and drive expansion and upsell opportunities within existing accounts

Partnerships & market:

• Support selected partnership activities relevant to the Italian market
• Represent FactFinder at Italian industry events and roundtables
• Provide market intelligence on Italian buyer trends and competitive positioning
• Forecast and manage your pipeline with discipline

Your profile

• 2-6 years in a commercial role - full-cycle sales (AE) and/or customer success in B2B SaaS/tech; the range is open, so stronger or more experienced candidates are welcome too
• Full-funnel capability - you can both win new business and manage/grow existing accounts; you're not a pure farmer or CSM-only profile
• eCommerce selling - ideally you've sold to eCommerce managers/decision-makers and understand digital commerce
• Business-fluent Italian - you can run and steer customer conversations effectively in Italian; strong English as well
• Relationship depth - you build trust and manage complex, ongoing customer relationships over time
• Consultative seller - familiarity with MEDDPICC or a similar methodology is a plus
• Autonomous & growth-minded - self-directed, resilient, and excited to grow with the Italian market

THE JOY OF WORKING WITH US

• Own high-impact deals that transform how leading Italian brands serve their customers
• Work with decision-makers at some of Italy's most innovative eCommerce companies
• Attractive OTE with a transparent commission structure rewarding account ownership
• Modern playbook with long-term relationship building, strategic selling, and executive engagement at the core
• Rapid career growth: top performers move into strategic account ownership, leadership roles, or expand into new markets
• Collaborate with a world-class team; thought leadership opportunities at industry events
• Modern tools, proven enablement, sophisticated sales processes
• Be at the forefront of the eCommerce and AI revolution; over 20 years of innovation with proprietary AI/ML algorithms powering billions of searches
• Autonomy and trust: operate as a business owner with full deal ownership
• Willingness to travel - ready to travel as needed to meet customers, partners, and prospects and to represent FactFinder at industry events across the Italian market

Job Location

Berlin or Pforzheim (Hybrid)

About us

We are one of the leading Product Discovery Platforms for European eCommerce. Our search, navigation and recommendations handle billions of shopper queries every year - driving a combined GMV of more than €160 billion across our customers. These include Intersport, Spar, Douglas and more than 2,000 further B2B and B2C eCommerce companies across Europe.
For over 20 years we have been an essential part of the complex eCommerce landscape, and with our AI-powered Product Discovery Experience (PDX) we are now entering the next phase - as a Private-Equity-owned company (Genui), under a new McKinsey-shaped management team, with a clear growth and EBITDA plan. Offices in Pforzheim, Berlin, Munich and Stockholm.