Esp Global

Data di pubblicazione 23.06.2024

1st Line Support Analyst with Italian & English

24th June, 2024

Apply to your next challenge as an IT Support Engineer - learning and development opportunity!
If you seek a career in IT and you are passionate to learn, we can offer you exposure to multiple technologies and multiple global customer environments.

This is an on-site role in Bucharest and the working hours are from Monday to Friday, 9am to 6pm.

What will you do?

  • Manage and process customer tickets, carry out fault diagnosis, and provide technical support.
  • Identify and apply the correct priority, SLA and category whilst capturing a full detailed description of the issue.
  • Where a ticket cannot be resolved on a first-line fix basis, ensure that it is assigned to 2nd Line Support or other resolution groups.
  • Ensure the customer or user is kept fully updated.
  • Maintain high standards of customer service at all times to encourage an excellent customer experience.
  • Meet all Global Service Desk standards and agreed response times, ensuring that follow up information from telephone calls and emails is logged and added to the correct ticket.
What will you bring to ESP?
  • A passion for customer service with great interpersonal skills
  • An understanding of IT fundamentals. (We offer full 'on the job' and academic training opportunities for those willing to learn and adapt)
  • Experience with Active Directory
  • Ticketing system experience
  • Knowledge of Windows O/S
  • Proficient Italian and English language skills
  • A logical approach to problem solving.
What we offer?
  • An opportunity to work in a dynamic learning environment
  • A competitive salary between 6000 - 7500 RON NET, inclusive of meal allowance and shift allowance (this range depends upon your practical technical support experience)
  • Paid holiday allowance is 20 days per year + public holidays
  • Medical subscription
  • Unlimited access to free training and development. We offer access to a training platform with accredited courses such as CompTIA A+, CCNA Cisco modules, Microsoft Office 365, ITIL, etc.
Who are we?
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992. Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry.

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