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Regno Unito, LiverpoolCreato: 26.06.2025Italian Language Assistant Grade 6
Romania1st Line Support Analyst with Italian & English
Data di pubblicazione 23.06.2024
Apply to your next challenge as an IT Support Engineer - learning and development opportunity!
If you seek a career in IT and you are passionate to learn, we can offer you exposure to multiple technologies and multiple global customer environments.
This is an on-site role in Bucharest and the working hours are from Monday to Friday, 9am to 6pm.
What will you do?
- Manage and process customer tickets, carry out fault diagnosis, and provide technical support.
- Identify and apply the correct priority, SLA and category whilst capturing a full detailed description of the issue.
- Where a ticket cannot be resolved on a first-line fix basis, ensure that it is assigned to 2nd Line Support or other resolution groups.
- Ensure the customer or user is kept fully updated.
- Maintain high standards of customer service at all times to encourage an excellent customer experience.
- Meet all Global Service Desk standards and agreed response times, ensuring that follow up information from telephone calls and emails is logged and added to the correct ticket.
- A passion for customer service with great interpersonal skills
- An understanding of IT fundamentals. (We offer full 'on the job' and academic training opportunities for those willing to learn and adapt)
- Experience with Active Directory
- Ticketing system experience
- Knowledge of Windows O/S
- Proficient Italian and English language skills
- A logical approach to problem solving.
- An opportunity to work in a dynamic learning environment
- A competitive salary between 6000 - 7500 RON NET, inclusive of meal allowance and shift allowance (this range depends upon your practical technical support experience)
- Paid holiday allowance is 20 days per year + public holidays
- Medical subscription
- Unlimited access to free training and development. We offer access to a training platform with accredited courses such as CompTIA A+, CCNA Cisco modules, Microsoft Office 365, ITIL, etc.
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992. Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry.
Esp Global
1 candidato sta visualizzando ora
Data di pubblicazione 23.06.2024
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