Bulgaria, SofiaBulgaria, Sofia


Data di pubblicazione 02.08.2023

VIP Manager with Italian (BG)

Sofia Stars is growing tremendously, and we continue to conquer new countries!

Role in a nutshell:

Now we are looking for a VIP Account Manager with the Italian language who will be responsible for retaining VIP customers and increasing their lifetime value.

Qualifications and Skills:
• 2+ years of experience in the iGaming business;
• 1+ year of experience in portfolio managing;
• Being able to search and find for solutions of customers' issues;
• Be patient and have negotiation skills;
• Ability to think outside the box;
• Sales driven and motivated to achieve monthly targets;
• Stand for working independently;
• Native/Fluent Italian Language;
• Good English Language Skills;
• Multitasking;
• Time-managing;
• Productiveness;
• Flexibility.

Tasks and Responsibilities:
• Analyzing customers' behavior and keeping a personalized relationship with VIP clients & meeting their needs;
• Comprehension of our products;
• Monitoring customers' performance & behavior in order to evaluate bonus crediting;
• Ensuring that product compliance is being followed according to relevant regulations.

Why Sofia Stars?
• Competitive salary and attractive KPI scheme;
• Learning and development opportunities and interesting, challenging tasks;
• Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);
• Working in a dynamic International company;
• Ability for career and professional growth within the company;
• Social benefits and team building;
• Sunny, spacious office;
• Sports card (Multisport);
• Birthday celebration present;
• Newborn gifts;
• Wedding gifts;
• Food vouchers, breakfast & fruits, and snacks available in the office.

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