Technical Support Professional with Italian

Join a team recognized for leadership, innovation and diversity

Technical Support Professional with Italian

We have an opportunity for a Technical Support Professional with Italian to join us at Honeywell in BUCHAREST, RO. In this role, you will be providing Level 1 technical support for Fire systems, providing answers and solutions related to the product portfolio. Time allocation for main activities would be 65% Customer Interactions, 25% Article & How-to Video Management, 10% Professional & Development Admin. This is a hybrid role, 3 + 2 days model.

Honeywell

With over 125 years of proven building solutions, Honeywellis building ecosystems that put the occupant at the center and fosteringenvironments of efficiency, productivity, and collaboration. Honeywellcustomers have saved $6B in Energy & Operational Savings since 1979 and wehave completed approximately 6,000 guaranteed efficiency projects for ourcustomers.

Transform the way buildings operate to be safer, moreproductive and more energy conscious.

Key requirements:

• Coverage of Technical Support Helpdesk phone & e-mail for Iberia and backup the UK Notifier team and point of escalation for Level I Specialists;
• Handle internal and external customer related issues and concerns through approved communication channels;
• Active involvement in developing the internal/external article database, by constantly creating/updating new and existing articles, with the purpose of facilitating technical information and procedures to customers and being utilized by all team members for solving customer queries;
• Ensuring technical knowledge and expertise on relevant products in a portfolio, including legislative and regulatory approvals, is maintained at a high level;
• Working closely with L2 agents to develop product knowledge and achieve independent call handling (attend Q&A and refresh training sessions, use self-learning sessions in the local lab).

Key skills and qualifications:

• Degree level technical background achieved through appropriate educational study;
• Proficient in English and Italian;
• Previous experience in a technical support environment;
• Understand customer's needs;
• Problem solving orientation.

Our offer:

• Competitive Salary regularly increased based on your performance;
• Market-leading Sales performance incentive rewarding your individual achievements;
• Enjoy 25 vacation days per year, plus extra days off for life's special events
  we provide meal vouchers;
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
• Medical Insurance Plan paid by the company;
• Christmas and Easter bonuses;
• Recognition & referral bonus programs;
• Comprehensive induction, ongoing training and development to set you up for success;
• In-house and external learning platforms (Udemy) to continue to expand your skills;
• Work experience opportunities to help you grow your career with us;
• Global employee networks to help you connect and grow;
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
• 3 + 2 hybrid work arrangement to support your work-life balance;
• Flexible working hours;
• Fresh fruit days in the office.

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

#LI-Hybrid

Additional Information

• Category: Customer Experience
• Location: 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, B 020339 ROU
• Nonexempt

Global (ALL)