Technical Support Agent for the Italian Market

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!

Our Client

Netatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly. As a Technical Support agent, you will handle tech queries over email and chat and strive for first-contact resolution.

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We're Curious: Proactive approach to problem-solving and a "can do" attitude.

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

What you will be doing?

• Understand and respond to client's requests (by email and chat)
• Analyse the client's situation to reply to them quickly and efficiently
• Identify technical incidents, apprehend them, and provide an appropriate solution
• Offer adequate solutions with a positive approach
• Organise product returns and follow up on exchanges and repairs

Requirements

What skills & experience you will bring to us?

• A fluent level of Italian (spoken and written)
• A high level of English
• You are very well organised and have excellent interpersonal skills
• You can put yourself in our customers' shoes, analyse their problems and offer them individual solutions
• Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range
• You know how to work within a team, you are easy going
• You adjust quickly to new environments, and you can follow procedures and deal with deadlines

Benefits

What do we offer?

• Start date: ASAP
• Contract: Temporary (until the end of June with 1-month probation period)
• Full time: (39 hours/week)
• Working days/Hours: Monday to Friday from 9:00 to 6:00pm
• Salary: €19.500 gross per year
• Performance bonus: Monthly bonus up to €150 per month based on KPIs
• Holidays: 2 accrued days per month / 24 calendar holidays per year
• Paid bank holidays + 1 extra day in lieu
• Hybrid: 3 to 4 days per week at the office
• Training: 4 weeks of office based full-time training
• Office location: Barcelona (La Sagrera)

Other Benefits:

• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
• Employee Assistance Program - Free, confidential, and impartial guidance and support
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
• Option to sign-up for Discounted Private Health Insurance

Ready to Make a Difference?

• Showcase your talent: Share your CV highlighting achievements and responsibilities.
• Be you: No need for photos, age, marital status, or gender.
• Our process: Submit CV, then email, phone screening, and video interview.

We're excited to meet you!

#wecare#wearecurious#weachievetogether