Repubblica CecaRepubblica Ceca


Data di pubblicazione 24.05.2023


Specialist - Customer Service / Fan Engagement (m/f/d)

We are looking for:

A native English speaker who also speaks a second european language 
A native Italian speaker who also speaks English (other european languages are desirable)

Areas of responsibilities:

  • Assist Team Lead with the development and improvement of current/future processes of department.
  • Aid with training of new employees while onboarding and act as a subject matter expert for the team.
  • Provide insights to unique or rare requests that arrive in workload as well as build processes/best practices to adapt for future reference.
  • Ensure a first-class customer service following our global Fan Engagement strategy.
  • Communicate and engage directly with end-consumers via all channels (e.g. phone, email, social media).
  • Respond promptly to end-consumer inquiries, handle and solve complaints and give product advice.
  • Communicate and coordinate with internal departments and international distributors,
  • Provide feedback to improve Q&A, FAQs and content on the homepage.
  • Achieve the highest-possible end-consumer satisfaction.

  • Your qualification:

  • Successfully completed commercial apprenticeship or comparable qualification
  • Profund experience in customer service
  • Independent and service-oriented way of working
  • German, French or English skills on a native level
  • This position can be based in either Prague, Czech Republic or Bayreuth, Germany
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