We are looking for:
A native English speaker who also speaks a second european language
A native Italian speaker who also speaks English (other european languages are desirable)
Areas of responsibilities: Assist Team Lead with the development and improvement of current/future processes of department. Aid with training of new employees while onboarding and act as a subject matter expert for the team. Provide insights to unique or rare requests that arrive in workload as well as build processes/best practices to adapt for future reference. Ensure a first-class customer service following our global Fan Engagement strategy. Communicate and engage directly with end-consumers via all channels (e.g. phone, email, social media). Respond promptly to end-consumer inquiries, handle and solve complaints and give product advice. Communicate and coordinate with internal departments and international distributors, Provide feedback to improve Q&A, FAQs and content on the homepage. Achieve the highest-possible end-consumer satisfaction.
Successfully completed commercial apprenticeship or comparable qualification Profund experience in customer service Independent and service-oriented way of working German, French or English skills on a native level This position can be based in either Prague, Czech Republic or Bayreuth, Germany