Service Engineer (Italian Market)

Our Road is the Future, Our Strength is You!

We are looking for a teammate who can be a part of our force as a "Italy Service Engineer" on the journey we have set out!
• I hold a bachelor's degree in engineering or a related technical field,
• I have at least 5 years of experience in after-sales services, technical support, quality processes, and dealer management,
• I have solid experience in after-sales operations,
• I can actively and effectively use both Italian and English in my work,
• I am confident in my problem-solving, process management, and communication skills

If this sounds like you, then you might be the teammate we're looking for!

We expect you to manage your time well, to be inclined to teamwork, have a human-oriented approach, success and result oriented and be open to learning.

As an "Italy Service Engineer" joining Anadolu Isuzu, you will:
• Coordinate after-sales service operations in the Italian market,
• Manage technical communication between Anadolu Isuzu and the Italian service network,
• Follow up and manage the recovery process of out-of-service vehicles via Anadolu Isuzu systems,
• Provide technical support and conduct field visits when necessary,
• Participate in Anadolu Isuzu-led trainings and transfer knowledge to the Italian service teams,
• Visit service points to improve processes,
• Evaluate warranty claims and conduct warranty audits,
• Coordinate spare parts and tender processes in collaboration with Anadolu Isuzu.

Who are we?

As the Anadolu Isuzu family, we operate in over 50 countries as well as Turkey with the international markets and defense industry accounting for more than half of our business volume.
As Anadolu Isuzu, we have been operating in Turkey since 1984 as a publicly traded partnership of Anadolu Group, Isuzu Motors Limited, and Itochu engaged in commercial vehicle production and expanding our manufacturing portfolio. We focus on the commercial vehicle segment in the automotive industry and as Anadolu Isuzu, we have a strong product range, effective after-sale services and an extensive dealer and service network. We are in an assertive position in the export markets with our truck, light truck, medium-sized bus, bus and pick-up production.