Service Coordinator - Italian speaker

Would you like to work closely with our global clients?

Do you enjoy building relationships and managing multiple priorities?

Join our growing team

Our team is responsible for all resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Contributes to the development of an operational year plan for own department activities of the team. Discusses consequences of changes in products and processes for the own team in the organization.

Partner with the best
Panametrics, part of Baker Hughes is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. As Service Coordinator you are focal point for the Panametrics team and will work closely work with the Field Service Managers, Field Service Engineers and Sales Team, to coordinate and deliver Panametrics field service offerings. A key element of the role is to be customer facing and responsibilities will include receiving the initial customer contact inquiries, assisting in maintaining schedules, invoicing and partial ownership of backlog. In addition, the role will require internal liaison with other internal functions, which include other Baker Hughes Service departments, Customer Care and Finance.

As a Service Coordinator, you will be responsible for:

• Customer Inquiry - Owner of initial customer contact via phone and email.
• Scheduling - Coordinate, schedule, and confirm all services activities in line with customer expectations with clear and professional communication.
• PO's - Raise and track customer purchase orders inside ERP systems. Ensure purchase orders conform to the negotiated terms and conditions.
• Reporting - Responsible for preparing weekly and monthly reports for review by Service Manager
• Backlog - Own and track current and aged customer backlog. Evaluate job scope and value to determine next steps for the business.
• Customer Site Requirements - Work closely with customers, local training, and EHS departments to confirm all requirements are completed to ensure smooth day of logistics for Field Service Engineer and Customer.
• Order Management - Own end to end management of equipment and parts orders for both Field Service Engineers and Customers.
• RFQ - Maintain and deliver Field Service quotations to our customers
• Invoicing - Raise and track Customer Invoices and prioritize late/at-risk payments as they become due for payment.
• Aged Debt - Compile and assist in managing service backlog

To be successful in this role you will:

• Associate's Degree in Business or related discipline from an accredited college or university
• A few years of experience in sales or customer care experience in oil & gas, power, heavy equipment, or automation & controls
• Experience in SalesForce, ServiceMax, SAP, MS Office Suite. MS Office
• Strong written and oral communication skills in English & Italian
• Previous experience in Oil & Gas industry and or extensive experience in a quick paced working environment

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit in everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their completely authentic selves to work. We invest in the health and well-being of our workforce, train, reward talent, and develop leaders at all levels to bring out the best in each other.

The Good Stuff

Our inventions have revolutionized energy for over a century. However, to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits