job
Romania, BucharestRomania, Bucharest

Schenker & Co AG

Data di pubblicazione 20.03.2024

Senior IT Service Desk Agent with Italian

* Multilingual Proficiency: Communicate fluently in English (C level) and comfortably in either Italian or French (B1+ level) to ensure effective communication with our diverse user base.

* ITIL Aligned Support: Operate within an ITIL aligned environment, utilizing best practices for incident management and request fulfilment.

* Hardware, Infrastructure, and Application Support: Provide comprehensive support for end user hardware, infrastructure, and applications, following existing documentation and processes.

* Service Now Expertise: Utilize Service Now to efficiently triage, investigate, and resolve or escalate tickets, ensuring timely and accurate solutions.

* Collaboration: Work collaboratively with team members and other IT professionals to resolve complex issues and contribute to continuous improvement initiatives.

* Documentation: Maintain and update documentation, ensuring that information is accurate and accessible for future reference.

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