Senior Credit Controller with Italian

Manages non-exempt/exempt individual contributors and/or supervisors. Has accountability for results of a major program in terms of cost, direction and people management. Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, directs and monitors operational/tactical activities of Staff. Staff members' work may involve strategic issues. Recruits and supports development of direct staff members.

Responsibilities:
• Collections KPI's and other ADP financial indicators on assigned portfolio, ensuring timely payment of ADP receivables
• Appropriate usage of collections tools and processes to drive resolution of customer issues, minimizing write offs and maximizing cash flow impacting business profitability.
• Setting and delivering on performance goals in line with organizational objectives and effectively allocates resources to achieve goals.
• Accurately forecasting aging performance and DSO impact as well as analysing collections results relative to forecast as required.
• Applying knowledge of collections systems, processes and portfolio performance to deliver on expectations for receivables aging.

Stakeholder Engagement -
• Responsible for engaging with both customers, internal partners, and other C&C resources (up to executive level) to escalate and resolve issues, for specific customer situations or root cause resolution and prevention.
• As issues are identified or as requested, responsible for providing input on credit risk for a given customer or portfolio of customers.
• Leads or participates in the Bad Debt/Disputed Watch List process including attending all meetings as required, accountable for applying judgment to at risk receivables to make appropriate decisions for reserves and write offs.
• Authorizes bad debt and disputed write-offs, payment plans and refunds as per Collections authorization matrix
• Leads and participates in local, cross-regional or cross-functional projects to drive improvements in operational efficiencies, business models, customer payment cycles or solutions for customer receivable issues within the Collections organization or Quote to Cash organizations.

Talent development -
• Provides coaching and identifies training needs for all employees.
• Identifies Top talent within team(s) and designs appropriate development plans.
• Complete required training scheduled by ADP and/or C&C management as required.
• Identify and develop succession plans to help build a scalable Org.
• Adapt and enhance the Carer developmental Framework (CDF) to drive scalable benefits within the team and the function

Compliance & Controls -
• Participate in all governance related activities at team, region and global level to identify specific actions and provide regular status updates.
• Carry out all responsibilities in compliance with C&C policies and processes, audit standards, SOX standards and other tax, legal, contractual or regulatory requirements and best practices

• Audit accountable - ensure the team demonstrates consistence compliance to all process's requirements and expectations.
• Resource management (selection of candidates, interview & testing & hiring, introductory training follow-up, buddy & work shadow assignment, all administrative processes related to new employees in HP system)

Knowledge and Skill Requirements:

• First level university degree with a focus in business or economics; advanced degree in business preferred.
• Typically 5+ years of experience in a credit or collection function
• Typically minimum of 2-3 years of supervisory experience including managing Team Leads.
• Excellent MS Office skills