Sales Support Representative - Italian Language

Job Description

Black Box is hiring a Sales Support Representative with Italian language skills to support the Sales Team and Black Box customers!

Location: Utrecht Office

Type: Permanent

Start Date : ASAP

Primarily Roles & Responsibilities

• Support the transactional business of the Sales team by raising quotes and processing RMA, using our internal database system
• Follow up on outstanding quotes and customer callbacks
• Keep and maintain consistent and accurate records in the database following customer contact
• Handle all general and order-specific customer enquiries within the account base, ensuring accuracy and orders shipped on time.
• Liaising with the EMEA Operation team to ensure accurate lead times and delivery schedules are communicated to customers.
• Maintain a high level of inter-departmental and customer/supplier communication.
• Provide administrative support to the Sales team as required
• Backlog control, solve logistics issues & queries, dummy/demo orders, export compliance
• Any other function as deemed necessary by the Management Team

Skills, Knowledge, Abilities

• Excellent telephone manners, communication and negotiation skills.
• Fluency in one of the local languages, Italian as well as excellent English, both orally and in writing.
• Customer services (internal and external) skills.
• Must be PC Literate - MS Word, Excel, Outlook, databases, (pref) SAP Fiori
• Systematic, methodical approach with good organisational skills
• A tenacious and proactive approach to work
• Diligent and detail-focused
• Ability to work to deadlines

Education/Experience Requirements

• You finished your relevant education and have at least three (3) years of work experience.
• You have solid experience in an administrative role (essential)
• You have solid experience in a customer-focused role (desirable)
• You are proactive, take initiative and are a self-starter

Supervisory Responsibility

• None

#LI-BC1

About Us

What's in it for You?

Joining Black Box means you'll have the opportunity to work on exciting, highly visible projects with our customers. You'll get to know large and small organizations across the world and work to deliver best in class IT solutions. You'll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you'll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.

About Black Box

Black Box is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT.

We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.