Romania, TimisoaraRomania, Timisoara

Wipro Technologies

Data di pubblicazione 28.01.2024

2 hanno inviato una candidatura

S2S Helpdesk with Italian

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as an Procurement Helpdesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

The skills & experience you need:

• Fluency in English and Italian;

• Diploma / Degree holder or pursuing Bachelor Degree Courses;

• At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage;

• Very good analytical and problem solving skills;

• Numerical competencies;

• Customer-oriented;

• Ability to adhere to TAT and timelines;

• Attention to detail;

• Active listening combined with excellent written and verbal communication competences;

• Knowledge of P2P (Procure to Pay) or Finance domains would represent an advance.

What you'll be doing:

• Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;

• Ensures that the phone/chat line is open at the beginning of the work program;

• Helpdesk Level 1 support for the applications used within the Procure to Pay department (SAP, Supplier portal, Procurement e-tool, Provider data basis etc.): solves the level 1 tickets, follows the solution of the open tickets, escalates wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary);

• Acts as single point of contact for the customer and communicates relevant information in order to ensure the customer's satisfaction;

• Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;

• Ensures a structured and high quality communication related to the open cases;

• Creates tickets to the IT support team whenever necessary.

Benefits for working with us:

The chance to work for Employer of the Year 2023!

• Competitive salary with attractive set of social benefits:

• Private Pension Plan;

• Monthly Benefit budget;

• Medical insurance;

• Life insurance;

• Christmas bonus;

• Relocation package for candidates outside of TIMIS county;

• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;

• Personal development in a multinational working environment through nice extracurricular activities with the team;

• Professional development through a variety of training programs (hard/soft skills);

• BOOKSTER opportunities;

• Nice designed and central business office;

• Coffee and tea on the house;

• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

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