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Regno UnitoRegno Unito

Dynatrace

Data di pubblicazione 24.01.2024

1 hanno inviato una candidatura

Renewals Specialist - Italian/English speaking

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Job Description
  • Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organisation
  • Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer
  • Generating and sending quotes 90 days in advance that meet the customers contractual requirements
  • Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals.
  • Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans
  • Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts.
  • Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region.
  • Provide information for internal management reporting
  • Meet all contractual and reporting deadlines
  • Perform additional duties as required


Qualifications
  • Experience working with software/IT renewals
  • Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment
  • Proven ability to manage high volumes of renewals at any given time
  • Self-starter, highly motivated, and committed to getting results
  • Strong organisational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy
  • Fluent In Italian & English is essential for this role


Additional Information

***This role will be a hybrid working model with office and remote working available***

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