Remote Desktop Support with Italian

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

We are seeking a skilled and customer-focused Remote Desktop Support Specialist to join our IT support team. In this role, you will provide remote technical assistance to users experiencing software, hardware, or network-related issues. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a commitment to delivering high-quality support in a timely manner.

Work Environment:

• Shifts between 7am-5pm or after-hours support as required
• Hybrid - from Gdańsk, 2 days from home and 3 days from the office

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Key Responsibilities:
• Provide remote support for desktop, laptop, and mobile devices, including troubleshooting hardware and software issues.
• Assist with operating systems (Windows, macOS, Linux), standard office applications, and specialized software.
• Handle network-related issues, including VPN access, connectivity problems, and basic firewall configurations.
• Use remote desktop tools to diagnose and resolve technical problems.
• Guide end-users through step-by-step troubleshooting processes to resolve issues.
• System Maintenance:
• Assist with software installations, updates, and system configurations remotely.
• Monitor and maintain end-user systems to ensure optimal performance.
• Record and track support requests using a ticketing system.
• Create and maintain knowledge base articles for recurring issues and common procedures.
• Customer Service:
• Communicate effectively with non-technical users to understand and resolve their issues.
• Escalate unresolved issues to higher-level support teams when necessary.

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Qualifications & Skills:

• 2 years - 3 years of experience in a service desk or technical support role
• English on at least B2 level - mandatory
• Italian on at least B2 level - mandatory
• Proficiency in Windows, macOS, and Linux operating systems.
• Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk, Remote Desktop Protocol).
• Knowledge of basic networking concepts and troubleshooting (DNS, DHCP, VPN, Wi-Fi).
• Experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow).
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication.
• Patience and ability to guide non-technical users effectively.
• Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.

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What we offer:

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. - via MyBenefit cafeteria)
• Premium medical services for employees and family members (Luxmed)
• Life & Disability Insurance for employees and family members (Generali) and profitable Voluntary Pension Fund
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees
• Reward and recognition programs for high performers
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Friendly and inclusive company culture

Equal Opportunity Employer:
Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:
Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.

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Mandatory Skills: TIS Service Desk.

Experience: 3-5 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.