job
Romania, BucharestRomania, Bucharest

Wipro

Data di pubblicazione 20.06.2024

1 hanno inviato una candidatura

Quality Assurance Analyst with Italian - WFO

We are excited to announce a new project within Wipro Technologies, a leading brand in the industry with a strong and diverse history. We are currently looking for enthusiastic professionals experienced in the field of Quality Audit to support our new client, a well-known brand in the social media industry. This is a full-time, on-site role, providing you with the opportunity to work from our sustainable and modern office location in Bucharest, Romania.

What makes you special?
• Minimum 1+ years of Quality Assurance Programs experience.
• Advanced Italian and English Language skills.
• Minimum of Baccalaureate Degree.
• Ability to work in fast and evolving workflows with eye for detail.
• Ability to maintain calm while meeting strict deadlines.
• Comfortably in exercising quality standards in ambiguous scenarios.
• Computer fluency and understanding the necessity of a data-driven approach.

What should I expect?
• Perform quality audits on internal and external specialists providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers.
• Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management.
• Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements;
• Work closely & hand in hand with other departments to respond immediately to relevant quality-related needs;
• Participate in internal quality calibrations led by process owners.
• Participate in the development of quality inspection standards and continuously optimize the process and system platform.

Quality Assurance

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