job
Polonia, PoznanPolonia, Poznan

GSK Group of Companies

Data di pubblicazione 06.03.2024

People Services Specialist (with Italian)

Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question.

People Service Specialist with Italian ( maternity cover)

In this role you will be an important ambassador of our employee experience and it will provide You the opportunity to lead key activities to progress YOUR career.

The responsibilities of the role include some of the following:

  • Be part of our transformation journey and actively participate in the transition of knowledge and processes into our HR Poznan Hub
  • As expert for HR related topics you will provide advisory across the whole employee lifecycle and guide our employees regarding topics such as HR procedures, benefits, leave of absence or self-service usage
  • Be the first point of contact for queries coming from employees via cases (ServiceNow), live chat, email or phone and provide end-to-end navigation support
  • Identify customer needs, clarify every issue, give timely updates and provide final solutions
  • Work closely with internal colleagues to ensure high accuracy of resolutions and customer satisfaction
  • Handle complex enquiries via phone in the native language of the customer
  • Evaluate questions received, answer the majority and dispatch cases that require deep subject matter expertise to the responsible teams
  • Utilise Workday for HR processes, transactions, benefits, pay, and other areas
  • Contribute to improving and streamlining our processes


Why you?

Basic Qualifications:

  • Fluent spoken and written command of English and Italian language skills.
  • Ideal candidates will have 1-2 years HR Operations and/or Shared Services experience in a multi-national organisation; experience in any other Customer Support related environment also desirable
  • Experience with Workday, ServiceNow or other HR systems are desirable but extensive trainings will be provided
  • Higher educational degree or equivalent experience
  • Customer service-based mindset and focus on getting things done
  • High level of personal resilience; ability to work independently and in a team
  • Ability to handle multiple activities in parallel (multitasking) in a fast-paced environment
  • Capability to structure your daily work
  • High level of integrity and ability to maintain confidentiality of information


Why Haleon?

  • Career at one of the leading global healthcare companies
  • Contract of employment
  • Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit)
  • Life insurance and pension plan
  • Open and inclusive environment which is supportive and welcoming of all diversity strands (gender, race, ethnicity, sexuality, disability, or any other characteristic)
  • Private medical package with additional preventive healthcare services for employees and their eligible counterparts
  • Sports cards (Multisport)
  • Possibilities of development within the role and company's structure
  • Personalized learning approach (mentoring, online trainings' platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external trainings)
  • Supportive community and integration events
  • Free car and bike parking, locker rooms and showers


Why Join Us?

The future of everyday health is changing. And we're the people changing it. In front of us is an incredible opportunity to go beyond what any of us have done before. And make everyday health more achievable, more inclusive and more sustainable. For more and more people. So join us, as we build one of the world's leading consumer healthcare companies. Join us to innovate our category-leading brands. To better understand people's everyday health needs. To tackle the biggest barriers that stand in their way. To change individual and societal behavior. Join us to work with colleagues who share your restless energy. To explore your interests. To stretch yourself to do the best work of your career. And join us, as together we build a working experience that encourages us all to lead happier, healthier, more productive lives. The way we see it, every day is an opportunity for better. And we're going all in to realize it.

#Li-hybrid

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon's compliance to all federal and state US Transparency requirements.

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