Order to Cash - Senior Process Associate-Italian-Remote RO

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Order to Cash - Senior Process Associate-Italian-Remote RO

We are looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated)
In this role, you will be expected to work on strict deadlines, in a fairly high-pressure business environment while being a good team player.

SAP knowledge and experience in generating reports from SAP would be an added advantage.

Responsibilities
In this role, you will be responsible for all the activities related to O2C domain.

• Experience in Deductions for couple of years (1-2 years)
• Respond to customer emails and phone calls related to payment / dispute status
• Research deductions or short pays, including Shortages, spoilage, cash discounts (unearned), promotional discounts, rebates, product returns, and other claims made by customers.
• Validate and resolve deductions by contacting either internal cross functional teams or customer in bid to collect supporting documents (debit memo raised by customer, remittance in case not available, delivery proofs in case of their own carrier) and applying them against the payments received and promotion terms.
• Effectively communicate and follow up with cross-functional team members, including Sales, Key Account Managers, OS&D, Logistics, Customer Service and Cash Applications.
• Evaluate existing deductions management processes and propose solutions to improve the capture and resolution of deductions.
• Perform other related duties as assigned.
• Determine if the disputes are valid and issue credit memos (If valid dispute)
• File Claim of payment with customer or in customer Portals if Disputes are invalid.
• Obtain back up documentation from customers, freight forwarders and business units.
• Obtain documentation to support Business's position on invoices which are disputed and prepare necessary documentation to rebill customers.
• Should be able to independently manage assigned targets for calls & aged deductions.
• Should be able to speak to the Europe based clients to discuss the input and resolve any queries for disputes.
• Prepare Reports, business documents and presentations for upper management and executives. Data-gathering and modeling strategies to provide an overview of new processes and enhanced procedures for business-wide reporting.
• Problem-solving - to find solutions to an organization's data management and reporting problems and to be able to adapt and modify solutions based on changing requirements.
• MIS - Monthly / Weekly / Daily Reports and Dashboard preparation
• Must demonstrate a high level of self-motivation, energy, and flexibility.
• Support team priorities and initiatives and effectively manage workload.
• Assist in SOP (Standard Operating Procedures) creation and updating
• Deliver the required data for audit purposes
• Responsible for the timely, accurate, approved entry and maintenance of trade settlements in the ERP.

Qualifications
Minimum qualifications

• B.Com Graduation
• Relevant experience in Order to Cash

Preferred qualifications

• Very Good Written and Verbal Communication skills
• Proficient in MS Office applications, especially in MS excel.

What can we offer?

Attractive salary.
Stable job offers - employment contract.
Work in a multicultural environment;
Various trainings (initiating, soft skills).
Possibility of development;
Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.