Romania, BucharestRomania, Bucharest

Deutsche Bahn

Data di pubblicazione 01.07.2024

1 hanno inviato una candidatura

Junior IT Service Desk Agent with Italian

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  • Providing profеssional L1 tеchnicаl support to the еmployeеs of DB Schеnker, worldwide, viа rеmote support аnd in pеrson, where nеcеssary;
  • Handling of tickеts within our globаl Service Desk in accordance to thе working instructions and SOPs provided;
  • Onboarding and offboarding of employees, providing them with the necessary tools and equipment needed to start working;
  • Handling company equipment in a responsible and organized manner, as well as keeping track of the stock;
  • Assisting with special IT requests, such as providing technical support during town hall meetings, video conferences, printer maintenance etc.;
  • Collaboration with external suppliers (i.e. Vodafone, Konica Minolta) to perform IT related service activities for the company.
  • Fluent in English (C level) and Italian language level (min B1)

    • Previous experience in a role supporting IT Systems, Hardware and Databases.

    • Good understanding of the ITIL framework and best practices.

    • Experience using Service Now or similar ticketing systems.

    • Proven experience resolving IT incidents and requests based on existing documentation and following predefined processes.

    DB Schenker GBS Bucharest is committed to create a dynamic work environment that values proactivity, customer focus, team spirit, open feedback and integrity.

    What we take pride in:

    Attractive compensation package

    • Performance-related bonus scheme based on Yearly evaluation process

    • Meal Tickets, Cultural vouchers

    • Rewards and Recognition Program, Referral Bonus, Relocation Bonus

    • Rewarding improvement ideas implemented by our colleagues - IDEAS4SGBS

    Health and Well-being

    • Flexible work environment through Hybrid or Remote working model depending on your current location

    • Private Medical Subscription for employees and special prices for family (children, spouse/ life partner) medical subscription

    • 4 short days per year (Balance your work life with Leave Office Very Early days)

    • Birthday day off (to celebrate your anniversary)

    • Extra vacation days according to seniority in the organization

    • Access to different discounts on products and services such as WorldClass Gym, 7Card, Therme, Samsung, etc.

    • Various wellbeing initiatives and events such as Talent Contest, Quiz show, Ted Talks, etc.

    • Opportunities to get involved in volunteering activities

    Personal and professional development

    • Opportunities to get involved in projects within the organization
    People projects: career development, company communication, ways of working, etc.
    • Process Improvement and standardization projects
    • Mentoring program for all employees, access to Schenker Worldwide mentoring network.
    • E-Learning System available for all employees
    • A 'promote-from-within' culture, giving our colleagues the opportunity to grow their careers

    More open jobs you can find here: Find Jobs - Internal Careers (Global) (
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