Junior Account Manager - Automotive Financiers (Spanish & Italian speaker)

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients' systems, departments and sites. We provide an open technology platform that's shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

We are looking for a Junior Account Manager to lead and drive the successful adoption of our retention solutions across our customer base. This role will focus on maximizing user engagement, improving system utilisation, and measuring the impact of these initiatives.

Furthermore, the Junior Account Manager will support client relationshipand ensure customer satisfaction. This role involves assisting senior account managers, managing smaller accounts, handling customer enquiries, and identifying growth opportunities. The ideal candidate should be proactive, customer-focused, and eager to learn in a fast-paced sales environment.

Client Relationship Management:

• Assist in managing and maintaining relationships with existing clients.
• Act as a point of contact for customer queries, ensuring prompt resolution.
• Support account managers in client meetings, presentations, and negotiations.

Business Development:

• Identify potential sales opportunities within assigned accounts.
• Help generate leads and assist in converting them into new business.
• Work closely with senior team members to develop and execute sales strategies.

Account Support & Coordination:

• Maintain accurate records of client interactions, contracts, and sales activities in CRM tools.
• Assist in preparing proposals, reports, and presentations for clients.
• Collaborate with internal teams (marketing, customer support, finance) to ensure smooth account operations.

Performance Monitoring & Reporting:

• Track key account metrics such as customer retention levels.
• Gather feedback from clients to improve products/services and customer experience.
• Provide regular updates on account performance and opportunities.

Performance Tracking & Analytics:

• Define and track key performance indicators (KPIs) for the system utilisation.
• Conduct regular assessments and user feedback sessions to measure adoption levels.
• Generate reports and insights to optimise the investment and improve adoption rates.

Training & User Enablement:

• Develop and oversee training programs, workshops, and e-learning modules for end users.
• Work with cross-functional teams to create user-friendly guides, FAQs, and self-service resources.
• Provide hands-on support to teams and key stakeholders to ensure seamless technology usage.

Qualifications & Skills:

• Familiarity with data analytics concepts such as KPIs, forecasting, and A/B testing.
• Knowledge of business intelligence tools and data-driven decision-making.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Goal-oriented, self-motivated, and eager to develop a career in account management.
• User or provider experience with Keyloop retention solutions, ideally within the Automotive Finance.

Why join us?

We're on a journey to become market leaders in our space - and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We're committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles - not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.

Keyloop doesn't require academic qualifications for this position. We select based on experience and potential, not credentials.

We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.