Portogallo, LisbonPortogallo, Lisbon

Alter Solutions

Data di pubblicazione 29.11.2023

Italian Application Support

Company Description

Job Description

At least 10 years' experience in a similar position

Main Responsibilities:
  • File transfer team is in charge of delivering the best solution to face business file exchange needs

Main Activities:
  • Contribute to the analysis about new flow exchange providing the best tech solution
  • Implement and/or follow up of new flow coding on Local Platform and central ones
  • Technical focal point for internal users and external clients on the file transfer subject
  • Support the testing phase until the rollout
  • Facilitate the service transition to first level support teams
  • Provide 3rd level support as technology experts
  • Contribute to strategic central/ local projects

Main Tasks:

Support Tasks
  • Perform validation between each environment
  • Perform regular reviews of scripts before UAT phase
  • Perform a regular report to Project Manager/Technical Leader of server and application points to improve
  • Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts)
  • Perform a capacity planning for projects at least once a year
  • Ease implementation between project team and SQL expert team (production) to smooth work
  • Provide support to projects regarding definition of solutions
  • Participate on the standardization of practices
  • Participate on the validation of migrations done of servers instances
  • Participate on the evolution of servers tools
  • Provide training for IT staff regarding servers technologies

Incident Management
  • Manage incidents according to Service Delivery GITSDE / ITIL Standards / SLA, and in coordination with other teams, including production teams.
  • Re-instate services as soon as possible whenever an incident occurs

Problem Management
  • Identify recurring Issues and service Request and define action plans to reduce them

Language Skills:

English Expert

Italian Expert

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