job
Romania, Cluj-NapocaRomania, Cluj-Napoca

Wolters Kluwer N.V.

Data di pubblicazione 11.04.2024

HR Service Delivery (Spanish & Italian)

#BETHEDIFFERENCE

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We're innovators with impact. We provide expert software & information solutions that the world's leading professionals rely on, in the moments that matter most.

You'll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference. We do our best work together, connecting to create new innovations with impact.

Responsibilities:
  • Providing support on different employee life cycle processes for our colleagues within EMEA region, using company's Case Management tool and other several country systems in a timely and quality manner
  • Create documents following company procedures and country specific legal procedures
  • Create and deliver report to support other HR functions, business stakeholders and audit process.
  • Develop and maintain process description to enhance our knowledge database for each country's HR processes
  • Handel all cases assigned to TIER1 team and ensure completion following SLA's and KPI's.
  • Escalate cases based on content, for example: TIER2 level, HR Business Partners, Center of Expertise or HRIS Specialists
  • You will be working together with international HR team and third parties in order to ensure accuracy of employee's data
  • Processing data entry or data import into different systems


Qualification:
  • Experience using Microsoft office package and HR systems (preferable Workday or SAP-Success Factors)
  • Experience in using Case Management/Ticketing systems
  • Ability to handle tasks in different systems
  • Attention to details and maintenance of data confidentiality and integrity
  • Good written and oral communication and organizational skills
  • English language skills - minimum B2
  • Spanish and/or Italian language - minimum B1


Our Offer:
  • Internal Growth programs: #Grow; Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, mind & body webinars)
  • Days off based on seniority
  • Yearly performance bonus based on your seniority
  • Holiday bonuses for Christmas and Easter
  • Monthly allowance that can be used for public transport / parking / sport etc.
  • Flexible working schedule
  • Corporate health insurance

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