job
Slovacchia, BratislavaSlovacchia, Bratislava

Vertiv Group Corp.

Data di pubblicazione 30.01.2024

Debriefing Admin with Italian

Job Description

  • Administration: Service Request and task creation and Task update, Assignment of Tasks to CEs, movement of stock items from sub inventories (sub inventory transfer), raising Purchase orders for subcontracted visits
  • Follow up: Follow up on Field service activities - job completion (check/read reports and engineer notes in case of need)
  • Job Closure: Close completed service interventions (SRs)
  • Invoicing: calculate charges and invoice completed non contract sales orders via SR charges.
  • Other invoicing related duty: chasing customers to provide Customer POs, approvals for invoicing (on phone and in written)
  • Send tariffs to customers (T&M)
  • Answer incoming calls: from external and internal customers

Challenge
  • Escalating customers in order to get the confirmation for invoicing (or verifying address and invoice details with customers).
  • Interacting dispatchers and customer engineers in case of troubleshooting.
  • Solving all issues and any obstacles which might defeat loading of reports.

Specific responsibilities:
  • Solving all issues and any obstacles which might defeat loading of reports.
  • Proactive involvement in identifying any issues in order to improve processes.

Job Requirements
  • Working seniority
  • PC literacy (excellent knowledge of Microsoft office required)
  • Language skills: excellent Italian plus very good English + German
  • Preferred knowledge of ERP system ((JDE/Oracle)/As400 system))

Personal skills:
  • Ability to build a team environment and use participatory decision-making
  • Very strong customer oriented thinking
  • Strong team player with commitment and a positive attitude
  • Organization skills, quick orientation in problems
  • Excellent problem solver and stress resistant
  • Flexible and effective learning of new things and adapting to new conditions
  • Well organizer and precise with good administrative skills

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