Customer Service Process Specialist - Senior Process Associate - Italian- Hybrid Katowice

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Customer Service Process Specialist - Senior Process Associate - Italian- Hybrid Katowice

Perform operational tasks within Logistic Claims area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Responsible to ensure Logistic Claims processes compliance with related financial controls. Coordinating all required continuous improvement actions. Ensure efficient cooperation with warehousing, distribution and transportation.
Responsibilities

- Registering non-standard orders (Consignment, Samples, Free Stock etc.) according to general rules

- SAP creation of manual and semi-automated orders based on business rules and DTPs

- Responsible for blocked idocs - automatic order creation (EDI -Electronic Data Interchange) and solving the problems to be able to create the sales order,

- Increasing automation level

- Regular Error Log monitoring and analysis and solving the issues

- Identifying improvements opportunities and sharing them with the team

- Cooperation with Order Validation and Customer Facing to solve issues on the orders and ensuring its proper system registration,

- Responsibility for the process (knowledge of procedures, business rules, tools) in respective process area and its correlation to linked functions

- Maintenance and regular validation of master data for semi-automatic order entry (Elemica)

- Understanding of order entry tools (Elemica, Mass OE tool)

- Understanding of OE KPI

- Supporting UATs

- DTP (Desktop Procedures) update

- New Joiners onboarding and being first point of contact for OE junior

- BCP execution

Minimum qualifications

• University Graduate (min. Bachelor)

• Experience in Customer Service Area

• Customer service orientation

• Ability to work effectively under pressure

• Ability to set priorities and to work effectively under pressure of time and results

What can we offer?

• Attractive salary;

• Stable job offers - employment contract

• Work in a multicultural and diverse environment with employees from over 30 countries

• Genpact supports professional trainings and great career development opportunities

• Free access to our award-winning learning platform

• Benefits such as Insurance, additional vacation days, biking policy

As an Equal Opportunity Employer - we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format, nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate's absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.