Content Specialist with Italian

Job Description

Job Description:

The Global Quality Expert Review Team drives accountability for operational excellence, quality metrics, continuous improvements, and leads the implementation of our quality systems at scale within a global network of vendors supporting content moderation. We partner directly with the vendors on quality metrics delivery, root cause analysis and drive cross functional alignment on action plans to drive improvements. We are looking for a passionate problem solver who is comfortable taking on new challenges, a strong communicator who embraces continuous learning, and a strategic thinker who can understand our overall integrity ecosystem. Successful candidates for this team are driven, adaptable, creative, proactive, and action oriented. They demonstrate a growth mindset and can successfully contribute to initiatives across various teams, countries and time zones.

Job Responsibilities:

• Must speak fluent Italian and English.
• Perform expert review of content and ads on our platforms against a set of guidelines.
• Gather and deliver market specific insights from platforms and use it to develop tailored recommendations to improve our Integrity outcomes.
• Partner with vendor operations to ensure that performance feedback is being shared with relevant teams and proactively track the impact and success of remediation plans.
• Develop and share subject matter expertise across areas of safety abuse and/or account support at global level.

Skills:

• Knowledge of Market trends and events.
• Excellent skill in writing and reporting.
• Excellent communication skills, verbal and written.
• Ability to influence internal stakeholders through best in class analysis.

Education/Experience:

• Bachelor's degree required.
• Experience in the content moderation industry is preferred.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.